CHAPS
Make same day, high value and urgent payments to UK banks with the Clearing House Automated Payment System (CHAPS).
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Please note: you will be charged for using CHAPS. Please refer to your account tariff for more details. A CHAPS payment cannot be returned once it has been sent.
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In Business Online Banking
If you have requested the option to use CHAPS in Business Online Banking, you can make the payment online.
In Business Online Banking:
- Select ‘Payment and transfers’ from the left hand menu
- Select ‘Pay and transfer’
- Select ‘Pay someone else’
- Remove the tick from ‘Pay using Faster Payments’
- Select ‘CHAPS’ and press ‘Continue.’
Then, you will need to follow the on screen instructions to complete the payment.
If you have set up approval rules in Business Online Banking, you may need a signatory to approve the payment before it can be sent to the recipient.
CHAPS payments sent online are guaranteed to reach the recipient on the same day if we receive the request by 5.30pm.
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By email
You can email a scanned copy of your request to chapsrequests@co-operativebank.co.uk.
All requests must be on letter headed paper and signed in accordance with your account mandate. Please include:
- your business account details
- the beneficiary’s account details
- the payment details and any reference
CHAPS payments sent by email are guaranteed to reach the recipient on the same day if we receive the request by 4.30pm.
I need more help with CHAPS
Call us on 03456 044 533. Lines are open Monday to Friday 8am to 5pm. Call charges apply.