Supporting the needs of all our customers

How we can help you if you are experiencing money worries

Dealing with the unexpected

Our Financial Support team can help and support you with any money worries
We'll work with you to assess your financial situation and where needed, look at suitable repayment options for you.

More information on how to get financial support

Additional help and support

If you need additional help and support, we can provide details of where you can obtain free impartial debt advice
We can arrange for Citizens Advice to contact you at a time that is convenient and offer support on a range of issues.

Help from Citizens Advice

How we can help you deal with a major life event

Contacting us

Call us or visit us in branch
Send us a secure message.

Specialist support

If you've been a victim of fraud or want more information on how to protect yourself against fraud, we have help on our website as well as a specialist team you can contact
Our Financial Support team are here to help and support you if you are dealing with money issues.

Information about security and fraud

More information on how to get financial support

Bereavement

Key information on what to do when someone passes away and an interactive guide to tell you how and what you'll need to do and provide to us is available on our website.

What to do when someone passes away

Other life events

If you or anyone you know is experiencing domestic abuse, we have a financial guide produced in partnership with Refuge
If you need someone to help manage your account, there are options available dependent on your situation, including Power of Attorney. You can also authorise someone to help you manage your account(s) with a third party mandate
If events in your life are causing money worries, such as a bereavement, divorce or illness contact us and we can offer support from our specialist team.

Help and support for someone experiencing economic abuse

More information about Power of Attorney

More information on how to get financial support

More information about how we can support major life events

How we can help you manage your day-to-day money better

Helping you understand your money

You can use our online budget planner to help you work out how much you spend each month
Online and mobile banking can help you keep up to date with your account so you can understand what's going in and out
Our FAQs contain answers to common queries you may have.

You can also find other ways to bank with us

Helping you develop your financial skills

Book an appointment in branch to discuss your overall financial needs and how we can help you keep on top of your day-to-day banking.

Find a Co-operative Bank branch

Help managing your money

How to budget effectively

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash

You can withdraw money at one of our branches
You can use any LINK ATM cash machine to withdraw money from your account by using your debit card. You can contact us if you would like to increase your daily withdrawal limit
You can withdraw at your local Post Office®.

Using your account

We provide templates to help complete cheques and signature stamps for consistent signatures
We can provide Chip and Signature cards to help if you have difficulties entering or remembering numbers.

How the Co-operative Bank is accessible

Accessing information

We promote equal access to The Co-operative Bank's website for all users and potential users
We can send your correspondence in different formats, e.g. large print or braille.

How the Co-operative Bank is accessible

Allowing someone else to help you use your account

You can authorise someone to help you manage your account(s) with a third party mandate
We have an interactive guide on our website regarding other types of third party authorisation, e.g. Power of Attorney/Court of Protection
You can ask a trusted friend or relative to accompany you if you need help when attending a branch appointment.

More information about Power of Attorney

Ways to interact with us

There are a number of ways to contact us, including calling our UK-based call centres, sending a secure message, or by visiting one of our branches
We have installed hearing induction loops in our branches to assist the hearing impaired
We can receive and make calls via Text Relay or the Next Generation Text service.

The requirement to publish the Financial Conduct Authority service quality information for personal current accounts can be found on our personal current account service quality information page.

The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found on our personal current account service quality results page.