If you've been asked to download software onto your device before checking your online banking, STOP! It's a scam. Please also remember, never tell anyone your token codes, not even us. If you're concerned that you may have been targeted by fraudsters please contact us on +44(0)3457 213 213 Call charges
Our commercial online banking service, FD Online, gives you direct access to your business accounts. It is a durable and secure system that will provide you with a fast online experience.
We'll soon be moving all existing customers over to our new FD Online service.
We'll give you an exact date nearer the time via email, we'll do this in stages, so don't worry if you've not heard anything yet.
Until then, just keep using your online banking as you usually would.
If you're a new FD Online user or you've recently been migrated to our new FD Online service, please log in using the link below.
FD Online provides all the advantages of our Business Online Banking service, plus the added benefits of:
FD Online also has the advantage of administration users - dedicated individuals who will set up access and preferences for other users.
For information on using the administration options and you're an existing administration user not yet using the new FD Online service, please take a look at our admin user guide:
For help on how to use our new FD online, you can view demo videos about how to manage your account online. This includes:
For additional help, please refer to the most frequently asked questions below.
Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.
Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Your eligible deposits held by a UK establishment of The Co‑operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co‑operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.