What is Financial Director Online?
Our online banking platform for commercial customers allows large-scale businesses to manage their complex payment needs easily. Whether you require bulk BACS or varied levels of access by your financial administrators, we can tailor something that is bespoke to your business needs.
Personalise the service based on your organisational needs
Link several companies to one profile and see all accounts in one place
Dedicated helpdesk contacted via email or secure message
Why use Financial Director Online?
It is a digital banking service designed for easy handling of large transactions and volume of payments on one platform. You can use it with one or multiple businesses so all of your accounts are viewable in one place in real time. And, you can arrange for customisable users and access levels.
Key features
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Import
Import payment files using standard template formats
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Limits
Multi payment limit profiles up to £20m daily
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Control
Access for non-signatory users
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Bulk BACS
Make automated payments and collections
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Approval
Create custom payment approvals
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Administrator
Controls user access and authority levels
Ready to apply?
Please check the pricing structure below and review the important documents before you continue to the application form.
Monthly service fees
There is a monthly service fee dependant on how many users you register on the platform.
Certain payment types attract additional fees, which is not unique to the Financial Director Online service. Please view the full tariff of fees for all costs.
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If any of our services are down, or something changes with your account, we’ll always let you know
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Security when you bank online
We take a range of measures to keep you and your money safe when you bank online. For more information on what the common fraud threats are, or how you can secure your devices, explore our fraud and security guidance.
Find out what you'll need to apply
Before filling in the application form, please have to hand the following information:
- your organisation's details
- service requirements, e.g., CHAPS and BACS
- account details for where the charges will be debited
- account numbers and sort codes for your business accounts
- personal details of all users of the service.
If you need support or further information on the FD Online service or application process, please contact the Digital Business Banking team via email at fdonline@co-operativebank.co.uk
Read and save important documents
Application timeline
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5 to 10 minutes
Apply
Fill in the application form and scan and email back to fdonline@co-operativebank.co.uk
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Within 3 business days
Process
Applications are generally processed in one to three business days of receipt.
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Within 10 business days
Set up
We set up your system and personalisation and send your security token, delivery in five to ten days.
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User guide
Take a look at the comprehensive user guide on how to manage your finances on the platform.
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Visit our help and support hub
Please visit our help and support hub to find guides, troubleshooting and answers to common queries.
Useful contact details
If you need support or further information on the FD Online service or application process, please contact the Digital Business Banking team via email at fdonline@co-operativebank.co.uk
You can also contact a Relationship Manager if you are a large enterprise that may qualify for this additional service or are interested in our commercial service and product offerings.
For general online banking enquires or account servicing queries, you can phone Business Account Support on 03457 213 213
Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm.
Call charges apply.
Adding another user to online banking
You can add another person to your online banking account at any time.
If you use our Financial Director Online service
You can contact us when you are logged into your online banking account through the secure message function.
If you are a Business Online Banking customer
Please call Business Account Support for help arranging it.
Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm.
Call charges apply.
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of The Co-operative Bank p.l.c. are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with The Co-operative Bank and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.
Please read further information on the FSCS scheme here or visit their website.