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HID Approve mobile security app

The HID Approve mobile security app provides an added layer of protection to guard against fraud.

On this page:

What is HID Approve?

How to set up HID Approve

Get help

What is HID Approve?

The HID Approve app provides security and authentication for banking online.

It’s an alternative to using the physical plastic security token. It’s free, easy to use and available wherever you are.

  • Authorise payments made online
  • Verify yourself for secure log in to online banking
  • Bank and shop online, wherever you are
A screenshot of the HID Approve mobile security app on a mobile device. It shows the Co-operative Bank logo, the name the user has given to the service, BANKST16, and a six digit secure code, 438904. It says that the code will display for 27 more seconds.

Benefits

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Support our ethical policy on reducing waste to landfill by going digital
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Approve payments and transactions before they’re processed
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Generate unique verification codes

We will never ask you to tell us any codes generated from your security token. If you are asked to do this, it could be a scam. Visit our security and fraud page to learn more.

How to set up HID Approve

Firstly, download the app

Scan the QR code to download the app from The App Store

Apple devices

Alternatively, you can visit the Apple app store and search ‘HID Approve’.

Go to Apple app store

Scan to download the app from the Google Play store

Android devices

Alternatively, you can visit the Google play store and search ‘HID Approve’.

Go to Google play store

For maximum security, you will require a minimum operating system of iOS 10 or Android version 5 to install and use the app. If you have a previous operating system you should update this. If you are unable to do this, contact us.

Secondly, follow the set up steps

You will need Business Online Banking and the HID Approve app to register your app.

A screenshot of the Business Online Banking log in page, showing options for users to log in or register. It also shows a link to call Business Account Support if the user has forgotten their details and a link to register for Business Online Banking.

Step 1 – New user registration

Go to Business Online Banking and select ‘New user registration.’

Enter your customer ID and user ID (provided when you registered for online banking).

A screenshot of the Business Online Banking get started page, showing instructions to open the HID Approve mobile security app and register it with a one time passcode (OTP). It also shows links to download the app, request an OTP and enter an OTP.

Step 2 – Request one time passcodes

Select ‘Request an OTP now.’ We’ll send you two one time passcodes (OTPs):

  • one to your registered email address
  • one to your mobile number

You will need both passcodes to continue.

A screenshot of the Business Online Banking email one time passcode (OTP) page, instructing users to enter an OTP that was sent to their registered email address or call business account support if they have not received it. An example of an OTP is shown.

Step 3 – Enter both passcodes

Enter the passcode from your email into online banking and select ‘Continue.’

Then, enter the passcode from your mobile and select ‘Continue’ again.

A screenshot of the HID Approve mobile security app on a mobile device. It shows the HID Approve logo and text that says welcome, tap the screen to register a new service. HID Approve also appears as text at the top of the screen.

Step 4 – Tap the screen to register

Open the HID Approve app and tap the screen to register a new service.

A screenshot of the HID Approve mobile security app on a mobile device. It shows text that says ‘Add Service’ at the top of the screen. It also shows a QR code in a box underneath the text.

Step 5 – Scan the QR code

In the app, scan the QR code shown in online banking.

Alternatively, select ‘enter invite manually’ to enter your user ID, invite code and service URL manually. You can find these details by selecting ‘view manual entry details’ in online banking. Then, select ‘Validate’ in the app.

A screenshot of the HID Approve mobile security app on a mobile device. It shows a pop up with text that says set password. Enter the password protecting this service. It shows an example of a password as four black dots and options to press cancel or ok.

Step 6 – Create your PIN

In the app, create a PIN and a friendly name for the service.

Important: You’ll need to use your PIN straight away in the next step – keep the app open.

A screenshot of the Business Online Banking test security app page, telling the user to check set up is complete by entering a secure code from the HID Approve app. It shows an example of a secure code and links to continue or contact customer services.

Step 7 – Use your PIN to generate a secure code

Still in the app, tap the screen and enter the PIN you just created to generate a secure code.

Then go back to online banking, select ‘Continue’, and enter the secure code from the app. Select ‘Continue’ again to confirm.

A screenshot of Business Online Banking showing text that says you have successfully registered your HID Approve security app. It also shows a link with text saying go to log in page. The Co-operative Bank logo, a tick symbol and an image are shown.

Step 8 – Success

You have successfully registered your HID Approve app.

You can now log in to in to online banking securely.

Get help

If you are having trouble setting up the app:

  • carefully follow each step of our HID approve set up guidance
  • check that you have entered both the one time passcode from your email, and from your mobile
  • after creating your PIN make sure you re-enter it to generate a secure code

You can contact us if you are still experiencing a problem by:

Please carefully read the guidance for logging into online banking.

Follow the steps on our How do I log in to Business Online Banking? page.

Please call Business Account Support on 03457 213 213 if you think:

  • your HID Approve app has been compromised
  • there is an issue with your account security
  • it is showing in your online banking, but you have not set it up

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply.

If you are having a problem with scanning the QR code as part of the registration process, you can do this step manually.

Select 'view manual entry details' and follow the instructions that appear on the screen.

Further troubleshooting

If you need any other help, we’ll need to remove the app from your online banking account.

This includes if you:

  • forgot your PIN or want to change it
  • changed your phone or phone number
  • switched from phone to tablet (or vice versa)
  • see an HID Approve account showing in online banking as ‘pending’
  • no longer wish to use HID Approve

Call us on 03457 213 213. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon. Call charges apply.

Once the app is removed, you’ll need to reactivate it to continue using HID Approve. Follow the steps to set up HID Approve

In the future, you can set up fingerprint or facial recognition if your device supports it.