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Contact us

Call us

By telephone

Got a question or a query? Our customer support team will be happy to help.

Choose what you need help with and we'll get you in touch with the right person.

Report a lost/stolen card or PIN

Common queries:

How do I order an additional debit card?

What is a charge card?

Report a lost/stolen card or PIN

To report your card lost or stolen, call us on:

+44(0)345 600 6000 Call charges

Lines are open 24 hours a day 7 days a week


Forgotten PIN

If you've forgotten your PIN, call us on:

+44(0)3457 213 213 Call charges

Lines open Monday to Friday 8:00am to 8:00pm, Saturdays 9:00am to 12:00pm

Report fraud

If you think you've been a victim of fraud, call us on:

+44(0)3457 213 213 Call charges

Lines open Monday to Friday 8:00am to 8:00pm, Saturdays 9:00am to 12:00pm

Online banking

For queries about online banking, please call us on:

+44(0)345 601 9938 Call charges

Lines open Monday to Friday 8:00am to 8:00pm, Saturdays 9:00am to 12:00pm

International payments

For queries about international payments, please call us on:

+44(0)3457 558 888 Call charges

Lines open Monday to Friday 8:00am to 4:00pm

CHAPS Payments

Common queries:

What is a CHAPS?

How do I send a CHAPS payment?

CHAPS payments

For queries about CHAPS payments, please call us on:

+44(0)345 604 4533 Call charges

Lines open Monday to Friday 8:00am to 5:30pm

Business VISA

Common queries:

How do I view my statement?

Business VISA

For queries about Business VISA, please call us on:

+44(0)345 606 6701 Call charges

Lines open Monday to Friday 8:00am to 8:00pm Saturdays 9:00am to 12:00pm

Business Account Support

For queries about your business account, please call us on:

+44(0)3457 213 213 Call charges

Lines open Monday to Friday 8:00am to 8:00pm, Saturdays 9:00am to 12:00pm


Commercial Account Support

For queries about your commercial account, please call us on:

+44(0)3457 654 654 Call charges

Lines open Monday to Friday 8:00am to 5:00pm


Social media

Social media

You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 7am until 10pm, 7 days a week.

  • Keeping your account details secure is important, so please do not send them to us in a public message.

visit us in your local branch

Visit us in branch

You can visit any of our branches around the UK, where we'll be happy to answer your questions.

Find a branch


Write to us

Write to us

You can write to us with any questions or requests you might have.

Please use the following address:

The Co-operative Bank - Business

Business Customer Services

PO Box 250

Skelmersdale

WN8 6WT


Make a complaint

Want to make a complaint

We know that sometimes things go wrong and here at The Co-operative Bank we really value your feedback. Letting us know when you are not happy with our products or service, provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.

Learn more about complaints