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For our business customers

Find the right way to contact us for help with your business account or services.

Get help with your everyday banking needs from real advisers on the Co-operative Bank business help app

Message our dedicated customer support advisers to help with your business banking whenever works for you. This app is available to business customers who are authorised to conduct banking over the phone with us.

Find out more

Get help online

Try our frequently asked questions

Find quick answers and step by step guides without contacting us.

View our FAQs

Ask us on social media

Our team can respond to general questions on social media. You can send us a tweet or contact us on Facebook

Find the right number to call

Choose a topic to find the phone number you need.

Report a suspicious call or message

If you've had a suspicious call, text or email and want to check it's really us, call 159 to connect to us securely. If possible, use a different device from the one the scammer called you on.

Examples:

  • Someone is asking you to move your money or send them money right now

  • You've had a call claiming to be from The Co-operative Bank

  • You're been asked to share security details or codes

Lines are open 24 hours a day, 7 days a week.

Call 159

What is 159?

Report fraud on your account

If money has left your account or you think your account has been compromised, call us to report fraud.

Examples:

  • Money has left your accounts that you do not recognise

  • Your card or account has been used without your permission

  • You cannot access your account or details have changed unexpectedly

Lines are open 24 hours a day, 7 days a week.

Call 03457 213 213

Card is stolen, lost, blocked or damaged, forgotten PIN

Contact us if your card is lost, stolen, blocked, damaged or you've forgotten your PIN.

Lines are open 24 hours a day, 7 days a week.

Call 0345 600 6000

Digital banking, international payments, general enquiries

Contact us if you need help with digital banking, international payments, or have a general question about your account.

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 midday.

Call +44(0)3457 213 213

CHAPS payments

Contact us if you need to send or track a same day CHAPS payment.

Lines open Monday to Friday 8am to 5pm.

Call 0345 604 4533

Business Visa charge card

Contact us if you have a question about your Business Visa charge card or need support using it.

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 midday.

Call 0345 606 6701

Get help in person or with extra support

Visit us in branch

Our branch staff can help you with any query you might have, as well as offering help in opening new accounts.

Find your nearest branch

Accessibility

You should be able to do your business banking in the way that works best for you. We provide a range of services and tools to help you bank your way.

Find our more about accessible banking

If you're struggling financially

We understand that businesses sometimes face financial problems that need extra support. If you are worried about your business, we want to help.

Telling us or asking for help will not impact your credit score or how we treat you.

Get financial support

  • You can write to us

    The Co-operative Bank - Business

    Business Customer Services

    PO Box 4931

    Swindon

    SN4 4PL

Call charges

The cost of your call depends on:

  • the digits it starts with
  • your phone network provider
  • whether you use a landline or a mobile.

You may get free calls to some numbers as part of your call package. Check with your phone network provider.

Charges for calls made outside of the UK will be determined by your network provider.

Call charges by number

0800 and 0808

Calls are free from landlines and mobiles.

0870

Calls cost up to 13p per minute, plus your phone company’s access charge.

0843, 0844 and 0845

Calls cost up to 7p per minute plus your phone company's access charge.

01, 02 and 03 numbers

Calls from a UK landline cost up to 16p per minute and from a mobile cost between 3p and 65p, if outside any inclusive minutes.

Make a complaint

We know things go wrong sometimes.

Complaints are valuable to us. When you let us know you’re not happy, it helps us put things right for you. It also helps us improve products and services for all of our customers.

How to make a complaint