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Contact us

Lost or stolen card?

If your card has been lost or stolen, contact us immediately on:

+44(0)345 600 6000

Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges


Have you seen any suspicious activity or transactions you don't recognise? You need to contact us immediately on:

For current accounts:

+44(0)3457 213 213

Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges.

How can we help?

Take a look at our frequently asked questions, it's the quickest way to find help for the most common queries.

Search all FAQs

Social media

You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 7am until 10pm, 7 days a week.

  • Keeping your account details secure is important, so please do not send them to us in a public message.

Visit us in branch

You can visit any of our branches around the UK, where we'll be happy to answer your questions.

Find a branch

Write to us

You can write to us with any questions or requests you might have, such as removing dual authority from Business Online Banking.

Please use the following address:

The Co-operative Bank - Business
Business Customer Services
PO Box 250

Leave feedback

We welcome your suggestions or comments about how we could improve our services.
Please click the button below to leave your feedback.

  • Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us please contact us directly. If you want to make a complaint, please visit our complaints page.