Why do I need to update my operating system to be compatible and how do I do it?

Apple users

You’ll need iOS 15 and above.

Apple iOS

Go to:

1. Settings
2. General
3. Software Updates

If there's an update available, you should have the option to either 'Install Now' or Download and Install'.

Troubleshooting for Apple users

If your device is not:

• able to update its operating system, you can check whether your device is compatible with the iOS 15.
• compatible, and you wish to continue using the app, please use a device which is compatible with iOS 15.
• able to update, but is compatible, you can contact Apple Support for guidance.

Android users

You will need version 7 and above.

Tip: For ease, turn on your device’s automatic update feature in ‘Settings’.

If you need to update your OS, follow the instructions below.

Android

Go to:

1. Settings
2. System
3. System Update

If there's an update available, follow the instructions on the screen.

You will still be able to manage your account even if your device cannot be updated or there are no updates available by contacting Business Account Support on 03457 213 213, Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply.