Platform customers

If you are an existing Platform customer, here you'll find all information on how to switch your mortgage product, view our help and support or how to contact us.

A new name for Platform

We have migrated our Platform website content to the Co-operative Bank website as part of our goal to streamline our mortgage proposition to improve the service for our brokers and our customers. So, whilst we improve our legacy systems and work with existing products, we are moving our structure and the way we work to one brand.

Existing customers

If you are an existing Platform mortgage customer, we're here to help with any queries you have. Below you'll find more information on product switches, borrowing more or moving home. 


If your existing mortgage product is coming to the end of it's deal, we have a number of options available including switching your deal online.

Borrow more

Looking to do home improvements and need additional funds? Find out more about how to borrow more against your property.

Moving home

Moving to a new home? You may be able to move your existing mortgage to your new home.

Later life mortgages

Legal & General are our chosen partners for later life mortgages. With them, you’re in experienced hands. They have a team of specialist advisers to talk you through all your options, with no obligations.

Change of circumstances

From making overpayments to money worries, find out how we can support you when your circumstances change.


Find support during difficult times, and what to do next.

More about bereavement

End of deal

Nearing the end of your mortgage deal? See what your options are. 

End of deal

Illness and unexpected change

Want to give you the support you need to manage unexpected changes.

About illness and unexpected change

Letting of property

Thinking of letting out your property? Read our letting criteria and find out more.

Letting out your property

Money worries

If you're being affected by money worries, here's what you need to do.

Help with money worries

Overpayments and capital reductions

On all Platform mortgages, you can make overpayments in order to pay your mortgage off faster and reduce your overall interest.

Overpayments and capital reductions

Paying off your mortgage

How to pay off your mortgage, paying it off early and redemption statements.

Paying off your mortgage

Rate changes

Find out what the Bank of England base rate is, and how rate changes can affect your mortgage.

Rate changes

Term change

All you need to know about making a request to increase or decrease your repayment term.

More information about term changes

Help and support

Find all the support you need, such as FAQs, useful documents and how to contact us.


If you need a redemption statement, certificate of interest or want to amend your mortgage due date. You can now do this by email.


Have a query about your mortgage? We're here to help.

Useful documents

We've compiled a list of documents that may come in useful during the lifetime of your mortgage.

Need more support?

We understand how important managing your mortgage can be. You can contact us by phone or view our answers to frequently asked questions

Support by phone

You can call us on 01752 236 550. (Call charges)

Lines are open 8.30am - 5.30pm Monday-Friday.

What you can do over the phone:

  • Discuss your mortgage
  • Switch your product or borrow more
  • Make an overpayment.

Additional support

More support topics that you may have missed:

Your home may be repossessed if you do not keep up with repayments on your mortgage

Not found what you're looking for?

Contact our support team