A new name for Platform
We have migrated our Platform website content to the Co-operative Bank website as part of our goal to streamline our mortgage proposition to improve the service for our brokers and our customers. So, whilst we improve our legacy systems and work with existing products, we are moving our structure and the way we work to one brand.
Switching
If your existing mortgage product is coming to the end of it's deal, we have a number of options available including switching your deal online.
Borrow more
Looking to do home improvements and need additional funds? Find out more about how to borrow more against your property.
Moving home
Moving to a new home? You may be able to move your existing mortgage to your new home.
Later life mortgages
Legal & General are our chosen partners for later life mortgages. With them, you’re in experienced hands. They have a team of specialist advisers to talk you through all your options, with no obligations.
Bereavement
Find support during difficult times, and what to do next.
End of deal
Nearing the end of your mortgage deal? See what your options are.
Illness and unexpected change
Want to give you the support you need to manage unexpected changes.
About illness and unexpected change
Letting of property
Thinking of letting out your property? Read our letting criteria and find out more.
Money worries
If you're being affected by money worries, here's what you need to do.
Overpayments and capital reductions
On all Platform mortgages, you can make overpayments in order to pay your mortgage off faster and reduce your overall interest.
Overpayments and capital reductions
Paying off your mortgage
How to pay off your mortgage, paying it off early and redemption statements.
Rate changes
Find out what the Bank of England base rate is, and how rate changes can affect your mortgage.
Term change
All you need to know about making a request to increase or decrease your repayment term.
Requests
If you need a redemption statement, certificate of interest or want to amend your mortgage due date. You can now do this by email.
FAQs
Have a query about your mortgage? We're here to help.
Useful documents
We've compiled a list of documents that may come in useful during the lifetime of your mortgage.
Need more support?
We understand how important managing your mortgage can be. You can contact us by phone or view our answers to frequently asked questions.
Support by phone
You can call us on 01752 236 550. (Call charges)
Lines are open 8.30am - 5.30pm Monday-Friday.
What you can do over the phone:
- Discuss your mortgage
- Switch your product or borrow more
- Make an overpayment.
Additional support
More support topics that you may have missed:
Your home may be repossessed if you do not keep up with repayments on your mortgage
Not found what you're looking for?
Contact our support team