Mortgages legal information

APRC stands for Annual Percentage Rate of Charge. It shows you, as a percentage, the annual cost of a secured loan or mortgage. It is a standard interest rate calculation designed to reflect the total amount of interest that will be paid over the entire period of the secured loan or mortgage, calculated on the assumption that the mortgage is kept for the full term with no changes to it. It must also take into account charges which the borrower has to pay in order to obtain the loan and during the loan period (such as lender’s fees, valuation and legal fees). The purpose of APRC is to help you compare the true cost of borrowing.

We require a first charge on the borrower's home as security and life cover is strongly recommended. All loans are subject to our lending criteria and are available to UK residents aged between 18 and 75 years and are subject to status and conditions.

All rates and product terms are correct as at 2nd May 2024 and are subject to variation.

Availability of funds is limited.

Telephone calls may be monitored/recorded for security/training purposes.

Making a complaint

If you wish to complain about the service from The Co-operative Bank, your complaint will be dealt with in accordance with our internal complaints procedures for mortgage business.

In the first instance, your complaint should be addressed to our Mortgage Team:

The Co-operative Bank p.l.c.
Mortgage Services,
P.O. Box 222,
ST13 9BF

If you feel that your complaint has not been dealt with satisfactorily, you have the right to contact The Financial Ombudsman Service.

As part of our commitment to keep you fully informed of our mortgage fees and charges, we have outlined below the charges for services you may use in the future. You can contact us if you require any charges explaining or just require further information.

Your home may be repossessed if you do not keep up with repayments on your mortgage

The Co-operative Bank reserves the right to change or withdraw any of its mortgage deals at any time. All loans are subject to status and valuation.

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