Money worries

Find support if you’re worried about rising energy bills

We understand that sometimes people struggle to stay on top of their finances. If you're worried about bills or struggling to make payments we can help.

Speak to our support team

If you call us we can listen to your situation, help you work out a budget and offer support based on your individual circumstances. 

Before you call us you’ll need:

  • details of your monthly income, like a payslip
  • details of your monthly outgoings including all bills and expenses.

Call us on:

03457 212 212 for current accounts

0345 600 6000 for credit cards

Lines are open Monday to Friday 8am to 6pm, and 9am to 5pm on Saturdays call charges.

Independent help

There are a number of organisations who can help.


StepChange is a UK charity which offers free debt advice based on an assessment of your situation, as well as practical help and support.

Get support and advice from StepChange

Citizens Advice

Citizens Advice offers free and impartial advice for people experiencing financial and debt-related problems.

Get direct help from Citizens Advice


Turn2Us will let you know if you're eligible for benefits or Universal Credit. 

Visit the Turn2Us website

Related pages

Additional support

Not found what you're looking for?

Contact our support team