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Fraud Support

If you think you have been a target or want more information, contact us on +44(0)3457 212 212 (call charges).

Security and fraud

Learn more about what we do (and what you can do) to protect yourself online and out and about.

How we protect you

We’re committed to making your banking experience as safe and secure as possible.

  • Our Fraud Guarantee works to protect you and your money, however you bank with us
  • Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts.
  • Online and mobile banking security protection
  • Our automated messaging service will contact you if we’re worried about a payment
  • Extra password protection, provided by VISA
  • When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information about the type of payment you're making. We'll also check the name of the person or business you’re paying when setting up a new payee in the app or online banking.

Common fraud threats and how to avoid them

Being aware of common threats, knowing how they work and what to look out for can help to protect you against falling victim to fraud.

Common fraud threats

How to protect yourself

We use hi-tech security measures to keep your details and money safe. Nevertheless, there are still some simple steps that you can take to help protect yourself from fraud.

Staying safe online

Protecting your cards

Protecting your identity

Tips on how to protect yourself

Cyber Security

Feeling comfortable and safe online is incredibly important. Find out more about Cyber Security by looking at our interactive awareness activities.

Cyber Security Awareness

Submit a responsible security disclosure

Information on The Co-operative Bank's responsible security disclosure process.

More about responsible security disclosures

Latest fraud alerts

Stay ahead. Read these latest warnings to keep yourself safe.

View all alerts

Along with other UK banks, we have made a commitment to UK Finance and the FCA to protect our customers from fraud. View our approach to fraud prevention.

  • Report Fraud

If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:

For current account customers – +44(0)3457 212 212 (Call Charges)

For credit card customers –  +44(0)345 600 6000 (Call Charges)

For business banking customers –  +44(0)3457 213 213 (Call Charges)

If you have seen a scam email claiming to be from us, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk