Investment scams
Criminals are experts at making their fake investment schemes look legitimate. They use a range of tricks to tempt you to part with your money.
Security and fraud
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Need to report fraud? Call 159
If you can, use a different device from the one the scammer called you on. You’ll be connected to us, so you can quickly report scams or fraud. More about 159 -
Noticed a payment you do not recognise?
Find what to do if there is a problem with a transaction on your account. Question a transaction
Spot common scams
Discover the latest and common types of fraud to spot the signs and stop it happening to you.
How we protect you
- Checking for any suspicious activity on your account
- One-time passcodes and push notifications to give you extra protection when you bank online
- Contactless transaction limits and Visa Secure for Strong Customer Authentication
- Protecting you and your money when you bank with us with our Fraud Guarantee
How you can protect yourself
- Use antivirus software and firewalls to protect your device from viruses and online threats
- Keep your device’s software and Co-operative Bank app up-to-date
- Protect your personal information and card details, and never share your passwords or one-time passcodes
- Educate yourself on the latest and common types of fraud
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Fraud articles
Explore our latest articles to help you spot a scam.
Impersonation scams
Scammers call you unexpectedly pretending to be from your bank, the police or another trusted organisation.
Find out how these scams work and ways to protect yourself.
Remote access scams
Scammers are calling our customers pretending to be from The Co-operative Bank and convincing them into allowing remote access technology to be downloaded onto their device.
Take Five to stop fraud
Take Five is a national campaign that offers impartial advice to prevent fraud. They provide advice, toolkits and questions to check how susceptible to scams you are.
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Fraud support and resources
Get Safe Online
Get Safe Online offers practical advice for staying safe online, as well as keeping your data and devices safe.
Action Fraud
Action Fraud is the UK's national fraud and internet crime reporting centre.
Submit a security disclosure
We want to hear from you if you believe you have discovered a vulnerability on any of The Co-operative Bank's sites.
Spotted a scam email or message?
We'll never ask you to make a payment, share your PIN, give us sensitive information or ask you to click on a link to a log onto a page requesting your security or financial information.
If you've received an email claiming to be from us that does not look right, let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk
Not found what you're looking for?
Contact our support team