Security and fraud
Learn more about what we do (and what you can do) to protect yourself online and out and about.
How we protect you
We’re committed to making your banking experience as safe and secure as possible.
Common fraud threats and how to avoid them
Being aware of common threats, knowing how they work and what to look out for can help to protect you against falling victim to fraud.
How to protect yourself
Tips on how to protect yourself
Submit a responsible security disclosure
Information on The Co-operative Bank's responsible security disclosure process.
More about responsible security disclosures
- Report Fraud
If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:
For current account customers – +44(0)3457 212 212 (Call Charges)
For credit card customers – +44(0)345 600 6000 (Call Charges)
For business banking customers – +44(0)3457 213 213 (Call Charges)
If you have seen a scam email claiming to be from us, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk
Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Contact us
If you'd like more help & information, you can:
