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Security and fraud

Learn more about what we do (and what you can do) to protect yourself online and out and about.

How we protect you

We’re committed to making your banking experience as safe and secure as possible.

  • Our no risk policy helps you recover money taken in fraudulent activity.
  • Our Card readers are a free tool that helps us to protect your accounts.
  • Online and mobile banking security protection
  • Our automated messaging service will contact you if we’re worried about a payment.
  • Extra password protection, provided by VISA
More about how we protect you

How to protect yourself

We use hi-tech security measures to keep your details and money safe. Nevertheless, there are still some simple steps that you can take to help protect yourself from fraud.

Staying safe online

Protecting your cards

Protecting your identity

Tips on how to protect yourself

Common fraud threats and how to avoid them.

Being aware of common threats, knowing how they work and what to look out for can help to protect you against falling victim to fraud.

Common fraud threats

Latest fraud alerts

Stay ahead. Read these latest warnings to keep yourself safe.

View all alerts
  • Report fraud

If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:

For current account customers – +44(0)3457 212 212 (Call Charges)

For credit card customers – +44(0)345 600 6000 (Call Charges)

For business banking customers – +44(0)3457 213 213 (Call Charges)

If you have seen a scam email claiming to be from us, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk