We understand that every business is unique when it comes to providing a commercial banking service. Our commercial relationship managers have the flexibility to cater for the differing needs of our customers.
If you're based in Scotland or Wales please contact us via our central email and one of our relationship managers will be in touch.
Mobile: +44(0)7563 554475
Mobile: +44(0)7879 433266
Mobile: +44(0)7710 185470
Mobile: +44(0)7515 082382
Mobile: +44(0)7710 865191
Mobile: +44(0)7801 908351Call charges
Mobile: +44(0)7713 313323
Mobile: +44(0)7563 554465
Mobile: +44(0)7925 127148Call charges
Mobile: +44(0)7925 127147
Mobile: +44(0)7563 554464
Mobile: +44(0)7702 257676
Mobile: +44(0)7885 473386
Mobile: +44(0)7595 567294
Mobile: +44(0)7730 094393
Mobile: +44(0)7513 135758
Mobile: +44(0)7540 148239
Mobile: +44(0)7563 554467
Mobile: +44(0)7563 554468
There are many straightforward, day-to-day commercial banking services that do not necessarily require the expertise of one of our Relationship Managers.
If you’d like to discuss anything regarding your commercial account, please call us on:
Lines open Monday to Friday 8:00am to 5:00pm
For help setting up and using our business online banking service, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm, Closed Saurday and Sunday
If you require support in using FD Online, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm
To speak to someone about Visa charge card enquiries, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm, Closed Saturday and Sunday
If your card has been lost or stolen, please call us immediately on:
24 hours a day 7 days a week
For queries about foreign payments that have already been made, exchange rates and charges, please call us on:
Lines open Monday to Friday 8:00am to 4:00pm
For any help or support with CHAPS payments that have been sent or received, please call us on:
Lines open Monday to Friday 8:00am to 5:30pm
We welcome your suggestions or comments about how we could improve our services.
Letting us know when you are not happy with our products or service, provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.
Our promise is to:
In the first instance please contact your Relationship Manager.
Or you can call our Relationship Account Support Team on +44(0)3457 654 654
Lines are open Monday - Friday, 8.00am - 5.00pm.
You can email us at firstname.lastname@example.org. If you do email us please provide your name and daytime contact number where we can contact you between the hours of 9am - 5pm Monday to Friday. For security reasons, please do not include any account details in your email.
You can send your complaint by post: please ensure you provide name, address, daytime contact number and account details.
The Co-operative Bank p.l.c.
If you need your response to be sent in large print or Braille – please let us know.
We’ll always do everything we possibly can to resolve a complaint straight away. Where this isn’t possible, we will keep you informed of our progress until your complaint has been resolved.
Should you remain unhappy with our response, you may have the option to refer the matter to the Financial Ombudsman Service.
For more information about the Financial Ombudsman Service visit:
Or contact them:
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
All complaints that meet Financial Conduct Authority definition are reported. Every six months we publish a summary of this information on The Co-operative Bank website.
The Financial Ombudsman Service is a free service set up to help resolve individual disputes between customers and businesses providing financial services in the UK.
Please be aware that our Guernsey based products may not fall within the jurisdiction of the Financial Ombudsman Service.
The Financial Ombudsman Service is available for charities with an income of up to £6.5m and trusts with net assets up to £5m.
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company's access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Calls to mobiles are charged between 10p and 20p per minute from landlines and are typically not included in free call packages. Call costs from mobiles vary according to the calling plan chosen. Typically they cost between 3p and 55p per minute. Calls between mobile phones are normally included in free call packages.