Contacting our relationship managers
We understand that every business is unique when it comes to providing a commercial banking service. Our commercial relationship managers have the flexibility to cater for the differing needs of our customers.
If you're based in Scotland or Wales please contact us via our central email and one of our relationship managers will be in touch.
North East
Newcastle
Stuart Hopper
Email: stuart.hopper@co-operativebank.co.uk
Mobile: +44(0)7563 554475
South Yorkshire
John Asplin
Email: john.asplin@co-operativebank.co.uk
Mobile: +44(0)7879 433266
North and West Yorkshire
Helen Place
Email: helen.place@co-operativebank.co.uk
Mobile: +44(0)7801 908500
If you don't see your area listed please contact us via our central email and one of our relationship managers will be in touch.
North West
Macclesfield
Daniel Adams
Email: daniel.adams@co-operativebank.co.uk
Mobile: +44(0)7710 185470
Manchester - East
Scott Barber
Email: scott.barber@co-operativebank.co.uk
Mobile: +44(0)7515 082382
Manchester - North
Gillian Berry
Email: gillian.berry@co-operativebank.co.uk
Mobile: +44(0)7710 865191
Manchester - South
Adam Burke
Email: adam.burke@co-operativebank.co.uk
Mobile: +44(0)7801 908351
Call charges
Manchester - West
Stuart Lindsay
Email: stuart.lindsay@co-operativebank.co.uk
Mobile: +44(0)7713 313323
Merseyside & Lancashire
Abigail Gillespie
Email: abigail.gillespie@co-operativebank.co.uk
Mobile: +44(0)7563 554465
Brian Ford
Email: brian.ford@co-operativebank.co.uk
Mobile: +44(0)7925 127148
Call charges
Manchester - Charity, Social Enterprise and Co‑operatives
Sean Fahy
Email: sean.fahy@co-operativebank.co.uk
Mobile: +44(0)7925 127147
If you don't see your area listed please contact us via our central email and one of our relationship managers will be in touch.
Midlands
East Midlands, Cambridgeshire and Norfolk
Rob Bailey
Email: rob.bailey@co-operativebank.co.uk
Mobile: +44(0)7563 554464
North & West Midlands
Paul Gutberlet
Email: paul.gutberlet@co-operativebank.co.uk
Mobile: +44(0)7702 257676
West Midlands
Jennifer Bolton
Email: jennifer.bolton@co-operativebank.co.uk
Mobile: +44(0)7563 554471
If you don't see your area listed please contact us via our central email and one of our relationship managers will be in touch.
South
Chelmsford and Suffolk
Diane Pell
Email: diane.turner@co-operativebank.co.uk
Mobile: +44(0)7885 473386
Essex
Geoff Goodwin
Email: geoff.goodwin@co-operativebank.co.uk
Mobile: +44(0)7595 567294
Home Counties and Oxford
Richard Crook
Email: richard.crook@co-operativebank.co.uk
Mobile: +44(0)7730 094393
London & the South
James Wall
Email: james.wall@co-operativebank.co.uk
Mobile: +44(0)7540 148239
South West
Lewis Ashford
Email: lewis.ashford@co-operativebank.co.uk
Mobile: +44(0)7563 554467
South Coast
Emma Smith
Email: emma.j.smith@co-operativebank.co.uk
Mobile: +44(0)7563 554468
If you don't see your area listed please contact us via our central email and one of our relationship managers will be in touch.
Contacting our telephony support teams
There are many straightforward, day-to-day commercial banking services that do not necessarily require the expertise of one of our Relationship Managers.
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Relationship Account Support
If you’d like to discuss anything regarding your commercial account, please call us on:
Lines open Monday to Friday 8:00am to 5:00pm
- Please see our UK Call charges
Business Online Banking
For help setting up and using our business online banking service, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm, Closed Saurday and Sunday
- Please see our UK Call charges
FD Online
If you require support in using FD Online, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm
- Please see our UK Call charges
Business Visa
To speak to someone about Visa charge card enquiries, please call us on:
Lines open Monday to Friday 8:00am to 6:00pm, Closed Saturday and Sunday
- Please see our UK Call charges
Business Lost or Stolen Cards
If your card has been lost or stolen, please call us immediately on:
24 hours a day 7 days a week
- Please see our UK Call charges
Foreign Services
For queries about foreign payments that have already been made, exchange rates and charges, please call us on:
Lines open Monday to Friday 8:00am to 4:00pm
- Please see our UK Call charges
CHAPS Helpline
For any help or support with CHAPS payments that have been sent or received, please call us on:
Lines open Monday to Friday 8:00am to 5:30pm
- Please see our UK Call charges
Leave feedback
We welcome your suggestions or comments about how we could improve our services.
- Please note that we're unable to respond to individual comments made in this survey. If there's a specific issue that you'd like to discuss with us please contact us directly. If you want to make a complaint, please view our complaints section below.
-
Letting us know when you are not happy with our products or service, provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.
Our promise is to:
- Treat your complaint fairly and promptly
- Try to resolve complaints straight away, when you first contact us
- Keep you informed of our progress
How to make a Commercial Account related complaint with The Co-operative Bank
Phone
In the first instance please contact your Relationship Manager.
Or you can call our Relationship Account Support Team on +44(0)3457 654 654
Lines are open Monday - Friday, 8.00am - 5.00pm.
Email
You can email us at complaints@co-operativebank.co.uk. If you do email us please provide your name and daytime contact number where we can contact you between the hours of 9am - 5pm Monday to Friday. For security reasons, please do not include any account details in your email.
Post
You can send your complaint by post: please ensure you provide name, address, daytime contact number and account details.
Customer Response,
The Co-operative Bank p.l.c.
2nd Floor
Balloon Street
Manchester
M60 4EP
Accessibility
If you need your response to be sent in large print or Braille – please let us know.
What happens next?
We’ll always do everything we possibly can to resolve a complaint straight away. Where this isn’t possible, we will keep you informed of our progress until your complaint has been resolved.
Not satisfied with our response?
Should you remain unhappy with our response, you may have the option to refer the matter to the Financial Ombudsman Service.
For more information about the Financial Ombudsman Service visit:
Website: www.financial-ombudsman.org.uk
Or contact them:
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: +44(0)800 023 4567 or +44(0)300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Complaints reporting
All complaints that meet Financial Conduct Authority definition are reported. Every six months we publish a summary of this information on The Co-operative Bank website.
About the Financial Ombudsman Service
The Financial Ombudsman Service is a free service set up to help resolve individual disputes between customers and businesses providing financial services in the UK.
Please be aware that our Guernsey based products may not fall within the jurisdiction of the Financial Ombudsman Service.
- Please note that for corporate and business account customers, the Financial Ombudsman Service is only available if you have an annual turnover of less than £6.5m and either:
- An annual balance sheet total of less than £5m or
- Fewer than 500 employees.
The Financial Ombudsman Service is available for charities with an income of up to £6.5m and trusts with net assets up to £5m.
Call Charges
Important information about call charges
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company's access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Call Charges
Important information about call charges
Calls to mobiles are charged between 10p and 20p per minute from landlines and are typically not included in free call packages. Call costs from mobiles vary according to the calling plan chosen. Typically they cost between 3p and 55p per minute. Calls between mobile phones are normally included in free call packages.