Business online banking
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Check the status of our online services for personal and business banking.
How are we doing?
Every three months, we’ll publish the most up-to-date information about the performance of our Business Open Banking, Business Online Banking and Business Banking App. These statistics will let you know whether you’re getting the best possible service from us.
About the data
The reports on this page give information for the last three months about:
- What percentage (%) of the time our services were available and unavailable (uptime and downtime)
- How fast our services responded, in milliseconds (ms)
- For open banking, what percentage (%) of interactions with our services resulted in an error.
Meaning of terms
Open banking lets you give other banks or organisations access to your account through a secure system. We use the following open banking terms in the reports:
- AISP – Account Information Service Provider. You can let an AISP view your account so they can show you personalised information, e.g. accounting software or price comparison sites
- PISP - Payment Initiation Service Provider. Services that make payments on your behalf
- Confirmation of Funds - A check made by a PISP or a Card Based Payment Instrument Issuer (CBPII) to confirm there are sufficient funds in your account before a payment is made. This check can only be made with your consent.
Reports
These reports cover the period 1 April 2025 to 30 June 2025.
Business Open Banking |
|---|
| Apr-25 | May-25 | Jun-25 |
|---|
| Average uptime | 99.96% | 99.58% | 99.27% |
| Average downtime | 0.04% | 0.42% | 0.73% |
| Average AISP response time | 737ms | 647ms | 655ms |
| Average PISP response time | 1833ms | 1739ms | 1919ms |
| Average Confirmation of Funds response time | N/A | N/A | N/A |
| Average error rate | 0.04% | 0.02% | 0.04% |
Download: Open Banking Report (PDF)
Business Online Banking |
|---|
| Apr-25 | May-25 | Jun-25 |
|---|
| Average uptime | 99.70% | 99.20% | 98.70% |
| Average downtime | 0.30% | 0.80% | 1.30% |
| Average overall response time (AISP and PISP) | 295ms | 313ms | 352ms |
Download: Business Online Banking Report (PDF)
Business Banking App |
|---|
| Apr-25 | May-25 | Jun-25 |
|---|
| Average uptime | 99.70% | 99.20% | 96.00% |
| Average downtime | 0.30% | 0.80% | 4.00% |
| Average overall response time (AISP and PISP) | 839ms | 344ms | 337ms |
Download: Business Banking App Report (PDF)