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Register for the Business Banking App

Registration for the app is simple and straightforward. Firstly, you'll need to be a user of online banking. Next, log in to online banking and accept the terms and conditions if you haven’t already done so.

Eligibility

What you will need

Set up using your HID App

Set up using your physical plastic security token

Eligibility

You can use the Business Banking App if you:

  • are already using Business Online Banking
  • have a business current account with no more than 12 accounts for that business
  • do not have anyone set up as an approver of changes, like approval of payments.
A screenshot of the Business Banking App welcome screen showing three eligibility criteria such as already use Business Online Banking that the user can confirm they meet by selecting a tick box. A link to sign up for online banking is shown.

  • The Business banking app is not available for Financial Director Online customers yet.

  • Multiple account users

    We will allow all users on the account to register for the Business Banking App on their own device, as long as they have their own online banking credentials and the account meets the eligibility above.

What you will need

What you will need

  • A smart device of your choice
  • Customer and User IDs for your currently registered business account’s online banking access
  • Customer and User IDs for the accounts you wish to add
  • Security token registered to the business you wish to add

Set up using your HID Approve app

Firstly - Downloading the app

For maximum security, you will require a minimum operating system of iOS 10 or Android version 5 to install and use the app. If you have a previous operating system you should update this. Should you be unable to do this, please contact us for guidance.

Apple devices

Alternatively, you can visit the Apple app store and search ‘Co-operative Bank - Business’.

Go to Apple App store

Android devices

Alternatively, you can visit the Google play store and search ‘Co-operative Bank - Business’.

Go to Google Play store

Secondly - How to register the app

A screenshot of the Apple app store on a mobile device. It shows a link to get the Co-operative Bank Business Banking app. It shows details including the app’s four star rating from 489 ratings, its recommended age of 12 plus and category of number one.

Step 1

Download the app from your dedicated app store

Step 2

Open the app once downloaded

A screenshot of the Business Banking App welcome screen showing three eligibility criteria such as already use Business Online Banking that the user can confirm they meet by selecting a tick box. A link to sign up for online banking is shown.

Step 3

Check your eligibility to use the app

A screenshot of the Business Banking App your details page, showing text boxes where users can enter a six character customer ID and a user ID of two to twenty five characters. It shows a link to continue to the next page and text that says need help?

Step 4

Enter the Customer and User ID you use with your online banking account

A screenshot of the Business Banking App security page, telling users to follow the steps for their token device. Text tells the user to open the HID Approve app, enter their four digit PIN, press OK again to generate a new code and enter the code below.

Step 5

Using your activated HID Approve app, generate a secure code by following the on-screen instructions

A screenshot of the Business Banking App create a passcode for log in page, showing text boxes where users can enter and confirm their passcode. Text is shown which says that it needs to be numbers only, no sequences e.g. 12345 and five digits.

Step 6

Once you have completed the verification check in step 5, set a passcode to use for all future logins to the Business Banking App

In the future, you can set up facial or fingerprint recognition at any time from the ‘Profile’ menu.

Set up using your physical plastic security token

You will need to download the Business Banking App before you can register for it.

For maximum security, you will require a minimum operating system of iOS 10 or Android version 5 to install and use the app. If you have a previous operating system you should update this. Should you be unable to do this, please contact us for guidance.

If you are using an Apple device, you can download the app by visiting the Apple app store and searching ‘Co-operative Bank - Business’.

If you are using an Android device, you can download the app by visiting the Google play store and searching ‘Co-operative Bank - Business’

When you have downloaded the app, please follow the guidance below to register using your physical plastic security token:

  1. Open the app and select all the eligibility criteria that apply to you.
  2. Press ‘Register for your mobile banking app.’
  3. Press ‘View terms and conditions.’
  4. Press ‘Accept terms and conditions.’
  5. Enter the Customer ID and User ID that you use for Business Online Banking.
  6. Press ‘Continue.’
  7. In the app, follow the on screen instructions under the ‘Plastic security token’ tab.
  8. Press ‘Continue.’
  9. Create a passcode. You can also choose to set up facial recognition or fingerprint at this point.
  10. Press ‘Continue.’ 

You have now registered for our Business Banking App.