If you are concerned about coronavirus having a financial impact on your business, we are here to support you. We’ll update this page regularly with support and information including updates about government schemes as they become available.
To support our customers during these difficult times we have created some business support articles in order to provide some guidance and information on what the bank is doing, what the government is doing and what you can do to make life easier during the Coronavirus.
The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses at this time. You can find the most up to date information on all support options available on the UK Government’s website:
If you need support paying the wages of staff who have been furloughed due to coronavirus, you may be able to claim through the Government’s Coronavirus Job Retention Scheme.
There is support available for those who are self-employed and have lost income as a result of the coronavirus crisis. Find out more about the Government’s Self-Employment Income Support Scheme and what it means for you.
The Government and Federation of Small Businesses continue to publish up to date guidance and articles to support businesses, employers and employees.
These articles contain information about:
The Government has launched a new coronavirus business support finder tool – to help businesses and self-employed people quickly and easily determine what financial support is available to them. The tool asks business owners to fill out a simple questionnaire, which only takes minutes to complete. It will then provide a list of all the financial support they may be eligible for.
The new business support finder tool can be found at https://www.gov.uk/business-coronavirus-support-finder.
We’re now able to access government backed lending facilities, designed to support UK businesses that are losing revenue and seeing their cash flow disrupted as a result of the Coronavirus outbreak.
The Bounce Back Loan Scheme (BBLS) is a new government scheme introduced that can provide the lender with a government-backed, full guarantee (100%) against the outstanding guarantee facility balance (both principal and interest).
The Coronavirus Business Interruption Loan Scheme is a new government scheme introduced that can provide the lender with a government-backed, partial guarantee (80%) against the outstanding guarantee facility balance (only principal).
There are lending products available from us such as overdrafts, loans or charge cards. We can look at temporary increases or requests to pause or reduce current payment obligations, and will take a flexible approach, based on your individual circumstances. We are also currently committed to no arrangement fees for overdraft or loan facilities provided as a result of coronavirus.
During this period our phone lines are receiving a high number of calls and wait times can longer than usual, we advise customers to use their online banking during this time so you're still able to access your account as normal.
Within online banking you can:
If you aren't yet registered for online banking you can easily do this by completing our registration form to be emailed in.
Keeping your information secure and confidential is crucial to us. Find out how we keep your money safe and what you can do to protect yourself when banking online.
Keeping your money safe is one of our top priorities. Opportunistic fraudsters are using the coronavirus outbreak to scam businesses out of banking details and business information.
We will continue to raise awareness of common fraud scams and threats, and are committed to working with the wider industry on initiatives such as Take Five.
Due to the impacts of coronavirus on our colleagues, we have taken the decision to reduce our contact centre opening hours to 8am – 6pm Monday to Friday. We will be closed on Saturdays.
Please be aware, we are currently dealing with unprecedented levels of calls. Help us to protect our services and support our most vulnerable customers by only contacting us if it is urgent.
You can continue to manage your money from home using online banking. Getting started is easy and you can find more information below.
Our branches will stay open wherever possible during this challenging time. However, opening hours may vary. If there are any changes to our branch opening hours, they will be updated on our branch locator page.
We have robust measures in place to ensure the continued safety and wellbeing of branch colleagues, including social distancing using security screens, enhanced cleaning standards and telephone appointments. In order to further protect our colleagues, customers and communities, we would ask that you only visit a branch if absolutely necessary. Please adhere to Government advice and stay at home where possible.
Remember, online banking is available for your daily banking needs.