Our policies

Unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start. And our policies are key in helping us make sure that remains at the heart of everything we do.

Our policies are how we protect and support our colleagues, our customers, and the world around us.

People policies

Customer policies

Corporate responsibility policies

People policies

We are committed to creating a workplace which supports individuals in being able to live freely, equitably, and safely, with consideration of both their physical and mental health.

Women in Finance Charter and Pay Gap Reporting 2023 (PDF)

Freedom of Association Policy (PDF)

Bullying & Harassment Policy (PDF)

Health & Safety Statement of Intent (PDF)

Code of Conduct Policy (PDF)

Customer policies

As the UK’s original ethical bank, we’re committed to being a good local citizen to our customers and their communities. Simply meaning, we will always work to put our customers and the world around them, first.

Our Ethical Policy (PDF)

Our 2023 Sustainability Report (PDF)

Complaints Policy Overview (PDF)

Vulnerable Customer Policy Overview (PDF)

Risk and Compliance Policies

These policies form a key part of the Bank’s Risk Management Framework (RMF) which consists of Risk appetite, Risk Policies, Control Standards and operating procedures.

Concern at Work (Whistleblowing) Policy Overview (PDF)

Financial Crime Policy Overview (PDF)

Secured Arrears and Recoveries Policy Overview (PDF)

Information & Data Policy Overview (PDF)

Conduct Risk Policy Overview (PDF)

Corporate responsibility policies

We are committed to being a good corporate and world citizen, working to improve all communities: domestic, international, and remote (such as those found online).

Sustainable Procurement and Supplier Policy (PDF)

Responsible Marketing Policy Overview (PDF)

Political Involvement Disclosure Policy (PDF)

Product Governance Policy Overview (PDF)

Environmental and Biodiversity Policy (PDF)

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