Our policies
Unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start. And our policies are key in helping us make sure that remains at the heart of everything we do.
Our policies are how we protect and support our colleagues, our customers, and the world around us.
People policies
We are committed to creating a workplace which supports individuals in being able to live freely, equitably, and safely, with consideration of both their physical and mental health.
Women in Finance Charter and Pay Gap Reporting 2023 (PDF)
Freedom of Association Policy (PDF)
Bullying & Harassment Policy (PDF)
Customer policies
As the UK’s original ethical bank, we’re committed to being a good local citizen to our customers and their communities. Simply meaning, we will always work to put our customers and the world around them, first.
Our 2023 Sustainability Report (PDF)
Complaints Policy Overview (PDF)
Vulnerable Customer Policy Overview (PDF)
Risk and Compliance Policies
These policies form a key part of the Bank’s Risk Management Framework (RMF) which consists of Risk appetite, Risk Policies, Control Standards and operating procedures.
Concern at Work (Whistleblowing) Policy Overview (PDF)
Financial Crime Policy Overview (PDF)
Secured Arrears and Recoveries Policy Overview (PDF)
Corporate responsibility policies
We are committed to being a good corporate and world citizen, working to improve all communities: domestic, international, and remote (such as those found online).
Sustainable Procurement and Supplier Policy (PDF)
Responsible Marketing Policy Overview (PDF)
Political Involvement Disclosure Policy (PDF)
Not found what you're looking for?
Contact our support team