Find out more information about how our business is run, including directors, executive management team, the board and committees.
Executive Management Team
Protecting your Information
Who Regulates us?
Standards of Lending Practice
Our Modern Slavery and Human Trafficking Statement
Matters Reserved for the Board
Division of Responsibilities between the Chair and the Chief Executive
Compliance with Capital Requirements Directive (CRD V)
Annual General Meeting (AGM)
Bribery and Corruption
Articles of Association
Terms of Reference for Board Committees
Meet the directors of our bank, including biographies of their experience.
Meet our executive management team.
The privacy of Co-operative Bank customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.
We will only use the personal information we gather:
We will disclose your personal information only to:
The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
The Financial services register can be accessed through the Financial Conduct Authority site.
Standards of Lending Practice is a voluntary code that sets standards for good lending practice that all of its members have to meet. That way you can be sure we're doing things in your best interests.
The documents below contain further information on our lending commitments and what we ask of you:
Personal customer information:
Our Lending Commitments and what we ask of you
Business customer information:
Our Commitments to our business customers and what we ask of you
Further information on the Standards of Lending Practice is available on the Lending Standards Board website.
We are committed to ensuring that our business, and our suppliers, are free from modern slavery and human trafficking, upholding the principles of our Ethical Policy. Our Modern Slavery and Human Trafficking Statement sets out the steps we re taking to prevent modern slavery.
Our Tax Strategy sets out the Bank's approach to tax risk management and governance; our attitude towards tax planning and tax risk; and our relationship with HM Revenue & Customs.
The Co-operative Bank published a first quarter trading update on 28 April 2021. You can view all results going back to 2004 below.
We have carefully selected product partners to make sure we can provide a good service. With your consent they will also get in touch about products and services you might be interested in.
Here you can find a list of which company matters are exclusively reserved for board approval.
Best practice guidelines under the Capital Requirements Directive V recommend that there should be a clear division of responsibilities at the head of the company between the Chair who has overall responsibility for the leadership of the Board and the Chief Executive who manages and leads the business. Read about how we do that here:
The fifth Capital Requirements Directive (CRD V) requires an institution such as The Co-operative Bank plc (the Bank) to include a compliance statement on its website in relation to certain articles contained in CRD V. A statement of the Bank’s compliance with CRD V governance, remuneration and reporting can be found here:
The Company is required to hold an Annual General Meeting (AGM) of its shareholders within six months of the financial year end.
Consent to the 2020 AGM being held at short notice having been given by the sole shareholder, it was held at 2.20pm on 19 May 2020 via video conference.
Documents available to download are displayed below:
The Co-operative Bank has zero tolerance of bribery and corruption. The Bank is committed to acting with integrity and fairness in all its business dealings and commercial relationships.
The Bank Board has established a number of Committees. The Terms of Reference can be accessed below:
Not found what you're looking for?
Contact our support team