Find out more information about how our business is run, including who regulates us, our tax strategy and our modern slavery and human trafficking statement.
The privacy of Co-operative Bank customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.
We will only use the personal information we gather:
We will disclose your personal information only:
The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
The Financial services register can be accessed through the Financial Conduct Authority site.
Standards of Lending Practice is a voluntary code that sets standards for good lending practice that all of its members have to meet. That way you can be sure we're doing things in your best interests.
The documents below contain further information on our lending commitments and what we ask of you:
Personal customer information:
Our Lending Commitments and what we ask of you (PDF)
Business customer information:
Our Commitments to our business customers and what we ask of you (PDF)
Further information on the Standards of Lending Practice is available on the Lending Standards Board website.
We are committed to ensuring that our business, and our suppliers, are free from modern slavery and human trafficking, upholding the principles of our Ethical Policy. Our Modern Slavery and Human Trafficking Statement sets out the steps we're taking to prevent modern slavery.
Our Tax Strategy sets out the Bank's approach to tax risk management and governance, our attitude towards tax planning and tax risk, and our relationship with HM Revenue & Customs.
The Co-operative Bank published a first quarter trading update on 28 April 2023. You can view all results going back to 2004 below.
We have carefully selected product partners to make sure we can provide a good service. With your consent they will also get in touch about products and services you might be interested in.
The Co-operative Bank has zero tolerance of bribery and corruption. The Bank is committed to acting with integrity and fairness in all its business dealings and commercial relationships.
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