Planned maintenance to Business Online Banking, FD Online and the Business banking app

We're doing essential work to keep our services secure and at their best.

We try to do this work at weekends, when fewer customers are using the services.

When will Business Online Banking, FD Online and the Business banking app be unavailable?

We have some upcoming planned maintenance on our Business Online Banking, FD Online and the Business banking app from 3:00pm Saturday 24 July until 5:00pm Sunday 25 July. During this time, these services will be unavailable, however, you'll still be able to use our automated telephone banking service.

If you have any questions, you can call us on +44(0)3457 213 213 (call charges). Lines are open between 8am – 6pm Monday to Friday, 9am – 12pm Saturday.

How you can get ready

You'll be able to use your debit, charge and purchase cards as normal.

On the weekends when Business Online Banking, FD Online and the Business banking app are unavailable:

• make sure you make payments before the service becomes unavailable
• our automated telephone banking services are unaffected and available 24/7. Call +44(0)3457 213 213 (call charges).

What you can do with automated telephone banking

• check your balance
• check your last six credits and debits
• make transfers between your linked accounts.

Protect yourself online

• be vigilant when using online banking. The website won't look any different when you log in after the maintenance. If you see something unusual, let us know as soon as possible
• don't use a search engine to access your online bank account.  Type https://www.co-operativebank.co.uk into the address bar
• never tell anyone your token codes, not even us!
• if someone calls and asks you to download something and log in to your account, stop! It’s a scam! Remember, neither the Bank nor the police will ask you to move your money to another account to keep it safe.