Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Planned maintenance to Business Online Banking and FD Online
We're carrying out a series of essential planned maintenance on our Business Online Banking and FD Online services.
This is part of our digital transformation plans to improve features and functionality and make sure our services remain reliable and available when you need them most.
When will our services be unavailable?
We have some upcoming planned maintenance on our Business Online Banking, FD Online, the Business banking app and our automated telephone banking service from 1:00am Sunday 9 May until the morning of Sunday 9 May. During this time, these services will be unavailable.
If you have any queries, call us on +44(0)3457 213 213 (Call charges). Lines are open between 8am – 6pm Monday to Friday.
What can I do to get prepared?
You'll be able to continue to use your debit, charge and purchase cards as normal.
To help you to manage your finances during the weekends where Business Online Banking and FD Online are unavailable:
- Keep an eye out for key dates and confirmed maintenance times across our website
- Make sure you make any payments through Business Online Banking and FD Online before the service becomes unavailable
Protect yourself online
- Keep vigilant when using online banking. The website won't look any different when logging in, so if you see something unusual – let us know as soon as possible.
- Avoid using a search engine to access your online bank account. Instead, type in www.co-operativebank.co.uk into the address bar
- Never tell anyone your token codes, not even us!
- If somebody calls you and asks you to download something on to your device and then asks you to log in to your account, stop! It's a scam!
- Remember, neither the Bank nor the Police will ask you to move you money to another account to keep it safe.
Contact us
If you'd like more help & information, you can:
