Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Planned essential maintenance
It's important for us to keep our systems running properly so that our services stay safe and secure. We complete essential maintenance on an ongoing basis, which may result in some of our services being temporarily unavailable.
If you need to report a lost or stolen card our customer support team is available 24/7 on +44(0)345 600 6000. Call charges
Upcoming planned essential maintenance
Wednesday 4th December 2019 from 22:45 until the morning of Thursday 5th December 2019.
Unfortunately our Business Online Banking will be unavailable during this time.
FD Online and our automated telephone service won't be affected.
Saturday 7th December 2019 from 18:00 until the morning on Sunday 8th December 2019.
Unfortunately our Business Online Banking and FD Online service will be unavailable during this time.
Our automated telephone service will also be unavailable from 00:15 to 05:15 on Sunday 8th December 2019.
We apologise for any inconvenience and advise you move money or make transfers beforehand.
Contact us
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