Online banking

Going paperless gives you easy access to your statements and reduces your impact on the environment.

To go paperless on your current and savings accounts you need to:

1. Log in to online banking
2. From the ‘Your accounts’ page, select ‘Digital statements’
3. You can then select to go paperless on your eligible accounts.

You can manage your standing orders and Direct Debits by:

1. Logging in to online banking
2. Visiting ‘Your accounts’ page
3. Selecting ‘Planned Payments’.

You may need to enter a verification code we will send to you by text message or email to manage your Direct Debits and standing orders. It's important that you never tell anyone your verification code. You can also view the status of your Faster Payments and future one-off payments on the 'Planned Payments' page.

When you amend or delete a standing order, changes can take up to one working day to be processed. If your payment date is tomorrow, or the next working day, then please call us on +44(0)3457 212 212 (Call charges), 8am - 8pm, 7 days a week.

You can delete and stop Direct Debits up to 7pm on the working day the payment is due. If you delete the Direct Debit after 7pm on the working day it is due, we can’t guarantee the payment will be stopped.

To order stationery, you can log in to online banking and send us a secure message.

Please choose the subject ‘Bank Cheque Request” and write the first line of your address within the message.

You can order cheque books, paying in books, Post Office envelopes and pre-addressed envelopes. It’ll take 7 to 10 days to receive cheque books, up to 7 working days for paying in books and 5 to 7 working days for Post Office/pre-addressed envelopes.