Online banking

Easy, secure and convenient online banking with The Co-operative Bank.

Log in to online banking Register for online banking

Online banking features

Open Banking

Help logging in to online banking

How we keep online banking secure

Online banking help and support

Which browser is best?

Online banking features

Check your balance
Search and sort through transactions
Make payments to new and existing recipients
Manage direct debits and standing orders

Transfer money between your Co-operative Bank accounts
Switch to paperless statements on your current, savings and credit card accounts
Talk to us in real-time with Live Chat, available between 7am-10pm
Apply for other products online

Register for online banking

Help logging in to online banking

New to The Co-operative Bank online banking or haven’t logged in for a while? We can help.

Reset password or security code

You can reset your password or security code online. If you need to reset both you'll need to call us.

Reset your security details

Forgotten your username?

If you’ve forgotten your username, you can have a reminder sent to your email.

Get a username reminder

Need to register?

If you haven’t set up online banking, you will need to register first.

Register for online banking

Online banking help and support

Here's some of our most frequently asked questions, it's the quickest way to find help for the most common online banking queries.

How do I make payments and transfers?

Making payments and transfers using online banking is quick and secure. To make a payment or transfer you need to:

Log in to online banking
Visit the ‘Move Money’ page
Follow the instructions then select ‘Review details’.

If you're making a payment to someone new, you’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email, to confirm the payment. It's important that you never tell anyone your verification code.

Alternatively, you can use our mobile banking app to make payments. You'll be asked to verify new payments by using your fingerprint, Face ID or passnumber. Find out more information on mobile banking.

How do I go paperless?

Going paperless gives you easy access to your statements and reduces your impact on the environment.

To go paperless on your current and savings accounts you need to:

Log in to online banking
From the ‘Your accounts’ page, select ‘Digital statements’
You can then select to go paperless on your eligible accounts.

How can I manage standing orders and Direct Debits?

You can manage your standing orders and Direct Debits by:

Logging in to online banking
Visiting ‘Your accounts’ page
Selecting ‘Planned Payments’.

You may need to enter your password, 6-digit security code and a verification code we will send to you by text message or email to manage your Direct Debits and standing orders. It's important that you never tell anyone your verification code. You can also view the status of your Faster Payments and future one-off payments on the 'Planned Payments' page.

When you amend or delete a standing order, changes can take up to one working day to be processed. If your payment date is tomorrow, or the next working day, then please call us on +44(0)3457 212 212 (Call charges), 8am - 8pm, 7 days a week.

You can delete and stop Direct Debits up to 7pm on the working day the payment is due. If you delete the Direct Debit after 7pm on the working day it is due, we can’t guarantee the payment will be stopped.

How can I order stationery (cheque books, post office envelopes etc.)?

To order stationery, you can log in to online banking and send us a secure message.

Please choose the subject ‘Bank Cheque Request” and write the first line of your address within the message.

You can order cheque books, paying in books, Post Office envelopes and pre-addressed envelopes. It’ll take 7 to 10 days to receive cheque books, up to 7 working days for paying in books and 5 to 7 working days for Post Office/pre-addressed envelopes.

Search all FAQs

Open Banking

Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.

Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.

Learn more about open banking

How we keep online banking secure

We’re committed to making your banking experience as safe and secure as possible.

We use advanced encryption technology to stop unauthorised users from reading secure information.
We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity.
Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts.
When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information and providing the option to cancel it and discuss your concerns.
Our no risk policy helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.

More about how we protect you

Which browser is best?

There are lots of browsers to choose from when using the internet for things like shopping, research and online banking. Some of the most common ones include Internet Explorer, Chrome and Firefox.

Although we can’t recommend one browser that works better than others, we can give you some handy tips on how to make the most of using a browser for online banking.

Learn more about which browser is best