We’re gradually moving customers to our new site.
All you need to do is log in as normal and when the time comes, you’ll see the new design, then be prompted to create new security details.
Having trouble logging in?
When logging in what do you see?
I log in with a username, but I am struggling to do so
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If you've forgotten your username, simply visit our online banking login page and select 'I have forgotten my security details or username'. You'll then be taken to a screen where you will be asked to reset your details. Please select 'I've forgotten my username' and then enter your email address. We'll send it to your specified email address within a couple of hours.
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If you have been locked out of your online account and you've recently moved across to our new online banking you can reset your details online.
Visit our online banking login page and select ‘I have forgotten my security details or username’. You'll then be taken to a screen where you will be asked to reset your login details. You will need a card reader to do this. If you do not have a card reader, please call us on 0345 602 0055 Call charges.
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There could be several reasons why you're still being asked to enter your old login information. Please try the following steps before getting in contact.
If you have already created a new username, password and security code for online banking, please visit our new online banking login page so that you can login with your new details.
Alternatively delete your browser cookies and refresh the page
If you have logged in using a diferent device (mobile/tablet/other computer) our system won't recognise that you have moved to the new Online Banking. Please follow step one above to access our new online banking login page.
If neither of the above options work, enter in your old login details and we'll redirect you to the new login page. If you haven't yet been prompted by us to change your Online Banking login details, please continue to log on as normal. We will be in touch when the time comes for you to move to our new online banking.
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If you do not have a card reader, please call us on 0345 602 0055. Call charges.
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If you've forgotten your password or security code, please reset them by choosing 'I have forgotten my security details or username' link on the online banking login screen.
Once we've confirmed your username, you'll be taken through a couple of security questions in order to validate your request. Having answered the security questions, you'll be able to reset your password and security code.
I log in with a sort code and account number,
but I am struggling to do so
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We're gradually moving customers over to our new online banking. Please continue to login as normal and when the time comes, we will prompt you to create new login details. If you have been prompted to set up new login details, please watch the below video which will give you a step by step guide of how to change your details to login to our new online banking.
How to log in to online banking
Watch this video to find out how to change your login details for online banking.
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If you still log in using a sort code and account number and have locked yourself out of your online banking, please visit our online banking login page and select 'Forgotten your security details'. You'll then be taken to a screen where you will be asked to reset your login details. You will need a card reader to do this. If you do not have a card reader, please call us on 0345 602 055 Call charges.
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The way you access online banking has changed. In the past, you used the following login details to login:
- Your account number and sort-code or your credit card number
- Your 4-digit passcode
- Secure Personal Information
But now, you'll only need to use these details:
- A username
- A password
- A 6-digit security code
These changes are intended to make online banking quicker, simpler and just as secure. For more information please watch this video about changing your login details.
We're moving our customers over to the new online banking gradually and so if you haven't yet been prompted to create new login details, please continue to login as normal using your account number, sort code and memorable information. If you are seeing the new login screen and you haven't yet set up new login details, please select 'I don't have a username' or click here to access our online banking.
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If you have been locked out of your online account and you've recently moved across to our new online banking you can reset your details online. Visit our online banking login page and select 'I have forgotten my security details or username'. You'll then be taken to a screen where you will be asked to reset your login details. You will need a card reader to do this. If you do not have a card reader, please call us on 0345 602 0055 Call charges.
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If you do not have a card reader, please call us on 0345 602 0055 Call charges.
More information about online banking
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If you’re already a Co-operative Bank customer, you can register for online banking and take advantage of these features:
Watch this helpful preview video to see what’s changed.
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How to log in to online banking
Watch this video to find out how to change your login details for online banking.
How to move and manage your money
Watch this video to find out how to make and manage payments using online banking.
Need more information?
Go to our help and support for more help and information
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A card reader is part of our ongoing commitment to making your online banking experience as secure as possible. It is easy to use and you will be prompted while logged into online banking when you need to use it.
What should I do if I get my PIN wrong when using my card reader? If I don’t use a card reader, can I still access online banking? When do I use a card reader? How do I change the battery on my card reader? I'm trying to pay an existing recipient. Why am I being asked to use my card reader?
Important documents
Terms and conditions
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