1. Home
  2. Online banking

Online banking

Easy, secure and convenient online banking with The Co-operative Bank.

Log in to online banking Register for online banking

Online banking features

  • Check your balance
  • Search and sort through transactions
  • Make payments to new and existing recipients
  • Manage direct debits and standing orders
  • Transfer money between your Co-operative Bank accounts
  • Switch to paperless statements on your current, savings and credit card accounts
  • Talk to us in real-time with Live Chat, available between 7am-10pm
  • Apply for other products online
Register for online banking


We have created a guide to help you register.

Help logging in to online banking

New to The Co-operative Bank online banking or haven’t logged in for a while? We can help.

Reset password or security code

You can reset your password or security code online. If you need to reset both you'll need to call us.

Reset your security details

Forgotten your username?

If you’ve forgotten your username, you can have a reminder sent to your email.

Get a username reminder

Need to register?

If you haven’t set up online banking, you will need to register first.

Register for online banking

Online banking help and support

Here's some of our most frequently asked questions, it's the quickest way to find help for the most common online banking queries.

Search all FAQs

Open Banking

Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.

Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.

Learn more about open banking

How we keep online banking secure

We’re committed to making your banking experience as safe and secure as possible.

  • We use advanced encryption technology to stop unauthorised users from reading secure information.
  • We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity.
  • Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts.
  • When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information and providing the option to cancel it and discuss your concerns.
  • Our no risk policy helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.

More about how we protect you

Which browser is best?

There are lots of browsers to choose from when using the internet for things like shopping, research and online banking. Some of the most common ones include Internet Explorer, Chrome and Firefox.

Although we can’t recommend one browser that works better than others, we can give you some handy tips on how to make the most of using a browser for online banking.

Learn more about which browser is best

Important documents

Terms and conditions of use for the online and mobile banking service

Download Terms and conditions of use for the online and mobile banking service PDF (63KB)

The Co-operative Bank App

Take control of your finances on the go with our mobile banking app.

Learn about our app