Online banking features
Help logging in to online banking
New to The Co-operative Bank online banking or haven’t logged in for a while? We can help.
Reset password or security code
You can reset your password and security code using your debit card and card reader.
Forgotten your username?
If you’ve forgotten your username, you can have a reminder sent to your email.
Need to register?
If you haven’t set up online banking, you will need to register first.
Online banking help and support
Here's some of our most frequently asked questions, it's the quickest way to find help for the most common online banking queries.
How we keep online banking secure
We’re committed to making your banking experience as safe and secure as possible.
- We use advanced encryption technology to stop unauthorised users from reading secure information.
- We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity.
- Your card reader provides you with an additional layer of protection when you bank online that helps us to protect your accounts.
- Our no risk policy helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.
The Co-operative Bank App
Take control of your finances on the go with our mobile banking app.