If you want to pay someone new, you’ll need to use your card reader. If you don’t have a card reader, you can make a one-off payment up to £250 through The Co-operative Bank mobile app in a 24-hour period. Find out more information on mobile banking.

How do I go paperless?

Going paperless gives you easy access to your statements and reduces your impact on the environment.

To go paperless on your current and savings accounts you need to:

Log in to online banking
From the ‘Your accounts’ page, select ‘Digital statements’
You can then select to go paperless on your eligible accounts.

How can I manage standing orders and Direct Debits?

You can manage your standing orders and Direct Debits by:

Logging in to online banking
Visiting ‘Your accounts’ page
Selecting ‘Planned Payments’.

From here you can see all your Direct Debits, standing orders, the status of your Faster Payments and future one-off payments.

When you amend or delete a standing order, changes can take up to one working day to be processed. If your payment date is tomorrow, or the next working day, then please call us on +44(0)3457 212 212 (Call charges), 8am - 8pm, 7 days a week.

You can delete and stop Direct Debits up to 7pm on the working day the payment is due. If you delete the Direct Debit after 7pm on the working day it is due, we can’t guarantee the payment will be stopped.

How can I order a new card reader and other stationery (cheque books, post office envelopes etc.)?

To order stationery, you can log in to online banking and send us a secure message.

Please choose the subject ‘Bank Cheque Request” and write the first line of your address within the message.

You can order a card reader, cheque books, paying in books, Post Office envelopes and Pre-addressed envelopes. It’ll take 7 to 10 days to receive cheque books, up to 7 working days for paying in books and 5 to 7 working days for Post Office/pre-addressed envelopes.

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How we keep online banking secure

We’re committed to making your banking experience as safe and secure as possible.

We use advanced encryption technology to stop unauthorised users from reading secure information.
We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity.
Your card reader provides you with an additional layer of protection when you bank online that helps us to protect your accounts.
Our no risk policy helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.

More about how we protect you