Reduce the amount of paper you receive through the post by choosing paperless statements.
When you opt in, you can view your statements online 24 hours a day, 7 days a week – subject to planned maintenance periods. And your statements are stored on our secure server.
For current accounts, savings accounts, loans, and ISAs, you can:
For credit cards, you can:
We'll email you each time a statement is available for you to view. You can view them in online banking and our mobile app – on ‘My accounts’, select the account you want to view, and select ‘Statements’.
You'll only be able to view paperless statements for the periods you’re opted into paperless – any statements we’ve sent by post won’t be visible online. And you can't choose to have both paper and paperless statements at the same time.
Paperless statements are available as PDF files, and you’ll have the option to download, save, and print them.
It’s easy to print paperless statements if you have access to a printer. If you're unable to print, you can ask us to post you a copy of a statement.
For current accounts, savings accounts, loans, ISAs and credit cards:
Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay if you’re requesting copies by secure message, please mention that you agree to the above charges.
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