Cancel a standing order

You have until 9pm on the working day before the payment is due to cancel your standing order. Please note that standing orders can't be cancelled on the day the payment is due. 

The easiest way to cancel a standing order is to log into online banking or the mobile app.

To cancel a standing order in online banking

Log into your account and follow these 5 steps:

  • select 'View account' for the account you want to view and cancel your standing order from
  • select 'Planned payments'
  • verify it's you
  • select 'View' on the standing order you want to cancel
  • select 'Delete' to cancel the standing order.

To cancel a standing order in the mobile app

Log in and follow these 5 steps:

  • select 'View account' 
  • select 'Payments & transfers'
  • select 'View or cancel schedule payments'
  • choose the standing order you want to cancel
  • select 'Cancel this standing order'.

If you're not registered for online or mobile banking you can contact us to cancel a standing order.

Related pages

Set up a standing order

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