Cancel a Direct Debit

Direct Debit's can be viewed and cancelled whenever you like. Cancelled Direct Debits will be removed from your list by the next working day. If your cancelled Direct Debit still shows after 1 working day, please contact us.

How to cancel a Direct Debit

The easiest way to cancel a Direct Debit is by logging into online banking or the mobile app.

Cancel a Direct Debit in online banking

Log into your account and:

Select the account with the Direct Debit you want to cancel
Go to 'Scheduled payments'
Select 'Direct Debits'
Select the Direct Debit you want to cancel
Select 'Cancel Direct Debit'
Confirm selection by clicking ‘Yes, cancel direct debit.’

Cancel a Direct Debit in the mobile app

Log into the app and:

Select 'Pay & Transfer'
Select the account you wish to cancel a direct debit from
Select 'View or delete scheduled payments'
Choose the Direct Debit you want to cancel
Select 'Cancel this Direct Debit.'

If you're registered for online or mobile banking, you can also contact us to cancel a Direct Debit.

Multiple Direct Debits with the same company

If you have more than one Direct Debit with the same company and only want to cancel one of them, you'll need to identify the correct Direct Debit. You'll have different reference numbers for each Direct Debit set up, so you can match up the correct one to be cancelled.

If you're still unsure, we recommend you ask the company claiming the Direct Debit to give you the correct reference number.

Important Information

If you cancel a Direct Debit, it will be cancelled immediately. Cancelling a Direct Debit means all the future payments will be stopped.

If you cancel it before 7pm on the working day that payment is due to leave your account, the payment will be stopped. If you cancel it after 7pm on the working day your payment is due to leave our account, the payment may not be stopped.

Any cancelled transactions may show on your account until the next working day.

Set up a Direct Debit

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