We use hi-tech security measures to keep your details and money safe.
Nevertheless, there are still some simple steps you can take to protect yourself and reduce the risk of fraud.
If you don’t already have it, then we strongly recommend that you install anti-virus software on any devices you use when banking. Running anti-virus software can help prevent infection from the many viruses that are on the internet.
Not setting up or running a regular scan with your anti-virus software means viruses may go undetected and there is an increased risk of financial fraud.
A firewall on your computer acts like a barrier. It helps to block malicious software from gathering your private information. It can also help stop potential intruders.
You can get a number of different firewalls, some come with your anti-virus software, some are built into your modem or router and most Microsoft Windows computers will have a firewall as standard.
Online threats often change and new ones will emerge. By regularly updating your computer or mobile device operating systems when prompted, you can help keep your devices safe.
Microsoft, Apple, Google and other developers regularly update their operating systems and software for desktop computers and mobile devices. Not only does this improve performance, it helps protect against any new bugs or security vulnerabilities discovered.
Help to protect your devices by installing software and internet browser updates as soon as they become available.
Protecting you from fraud is our top priority. When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information about the type of payment you're making. If you don't want to continue or you're unsure about making the payment, you'll have the option to cancel it, and contact us to discuss your concerns.
Fraudsters will attempt to steal and use your information to impersonate you, open bank accounts and obtain credit.
Keep your identity secure and your accounts safe.
The following organisations and campaigns all provide expert help and guidance on dealing with fraud and financial security.
Straight-forward and impartial advice to help protect you from financial fraud
The UK’s national fraud and internet crime reporting centre
Practical advice on staying safe online and keep your data and devices safe
Impartial advice to help protect your business from financial fraud
Industry guidance on how to stay safe from investment scams
Friends Against Scams is a National Trading Standards initiative which aims to protect and prevent people from becoming victims of scams
If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:
For current account customers – +44(0)3457 212 212 (Call Charges)
For credit card customers – +44(0)345 600 6000 (Call Charges)
For business banking customers – +44(0)3457 213 213 (Call Charges)
If you have seen a scam email claiming to be from us, please let us know by forwarding it to firstname.lastname@example.org
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.