Install Trusteer Rapport
This security software is free to use. It’ll help protect you against online threats, financial fraud and data theft when using online banking.
For extra protection we recommend you use Trusteer Rapport alongside firewall and anti-virus software. Learn more and download Trusteer Rapport
Install and run anti-virus software
If you don’t already have it, then we strongly recommend that you install anti-virus software on any devices you use when banking. Running anti-virus software can help prevent infection from the many viruses that are on the internet.
Not setting up or running a regular scan with your anti-virus software means viruses may go undetected and there is an increased risk of financial fraud.
Use a firewall
A firewall on your computer acts like a barrier. It helps to block malicious software from gathering your private information. It can also help stop potential intruders.
You can get a number of different firewalls, some come with your anti-virus software, some are built into your modem or router and most Microsoft Windows computers will have a firewall as standard.
Keep your devices up to date
Online threats often change and new ones will emerge. By regularly updating your computer or mobile device operating systems when prompted, you can help keep your devices safe.
Microsoft, Apple, Google and other developers regularly update their operating systems and software for desktop computers and mobile devices. Not only does this improve performance, it helps protect against any new bugs or security vulnerabilities discovered.
Help to protect your devices by installing software and internet browser updates as soon as they become available.
More tips to help stay safe online
- Only access online banking using 3G/4G or a secure Wi-Fi connection. Public Wi-Fi might not be safe and could make your personal details vulnerable to criminal attack.
- Avoid sending or receiving personal or financial information when using public Wi-Fi. These details could fall into the wrong hands.
- If you access online banking using your mobile phone or tablet, we recommend you set up a secure password/passcode on your device and keep it locked when not in use.
- Never store security details (e.g. PIN, passwords etc) on your mobile phone or tablet, in a way that could be understood by anyone else.
- Limit the amount of personal information you share online.
- Use strong passwords, which include a combination of symbols, letters and numbers.
- Never share your passwords and use different ones for different accounts. Change them regularly to keep them as secure as possible. Please read our advice on how to use Third Party Provider (TPP) services safely.
- Never access online banking through a link in an email, text or social media message - it may take you to a fraudulent site. You can check that you’re using a secure site by looking for a key or padlock symbol and the prefix https:/ in the URL in your browser bar.
- Avoid clicking on any links or opening attachments included in unexpected emails, texts or social media messages.
Never divulge your full security details. Remember the Bank, Police or other trusted organisations will never contact you by any means to:
- Ask for your financial information or your full security details.
- Ask you to provide your PIN or card reader codes or token codes.
- Ask you to move your money to a new or ‘safe’ account.
- Send you an email, text or social media message containing a link to a login page.
Please read our advice on how to use Third Party Provider (TPP) services safely.