We're making online shopping even safer for our customers. To help us keep you secure, you'll need to check and, if required, update the mobile number we hold for you.
We're improving how we protect you by also sending a one-time passcode by text so you can safely complete your transaction.
We currently use Verified by Visa to give you extra protection when shopping with your card online. It lets us know it's really you using your card.
Soon, you'll need to verify yourself in a different way when shopping online. In addition to your Verified by Visa password, we'll also send you a one-time passcode by text to the UK mobile number we have registered for you. It's really important we have your mobile number so you can continue to shop online.
If you have more than one card, we'll be introducing the one-time passcode at different times. We will keep you informed when these changes will take place.
The easiest way to update your UK mobile phone number is using our mobile app or online banking. Please allow one business day for your number to be updated.
Once logged in, select 'My settings and details' and update your mobile number.
Not registered? Download the app now.
Once logged in select 'Profile' and update your mobile number.
Please note: When you change your mobile number, we will send a verification code to the contact details we currently have for you, not your updated details.
Not registered? Register here for online banking.
Alternatively, you can call us to register/update your mobile number. Call us on +44(0)3457 212 212 Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday (call charges apply). Or, you can visit us in branch.
If you have a joint account, you will both need to check and update your personal contact details.
We need their UK mobile number so they can continue to shop online. As the main cardholder you can provide their details by:
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.