Using your card online

How to check and update your UK mobile number

Update your mobile number in our app

Update your mobile number in online banking

Visit us in branch

Call us to update your number

Updating details on a joint account

Updating details of additional credit card holders

When you use your card online, you can be asked for some additional information to verify it’s you making the payment. It’s known as Visa Secure and is part of a regulation that all banks in the UK adhere to called Strong Customer Authentication.

Previously, you may have entered a Visa Secure password, you no longer need to do this.

Before a payment is approved to purchase something online, you may be asked to enter a one-time passcode that we will send to your UK mobile number in a text. So, it’s important to have a registered UK mobile number that is up-to-date.

Your payment may not be authorised and your card may be blocked if you enter the one-time passcode incorrectly too many times.

How to check and update your UK mobile number

The easiest way to update your mobile number is through our mobile app or online banking services.

When you update your mobile number, we’ll send a verification code to the mobile number that is currently registered on your account, not your new number, to ensure that it’s you making the change.

Update your number in our mobile app

Log into the app, and:

1. Tap 'More' in the bottom right corner while you're on the main accounts screen.
2. Tap 'My settings and details'.
3. Tap 'Personal details'.
4. Tap 'Edit' on the mobile phone number you'd like to update.
5. Once updated, tap 'Save'.

We'll ask you to verify the change by using your fingerprint, passnumber, or facial recognition.

Update your mobile number in online banking

Log in to online banking, and:

1. Click 'My details' from the main menu.
2. Click 'Phone numbers' and follow the on-screen instructions.
3. Enter your password and we will send you a verification code via text message or email – if you select the text message option, we'll send the code to the existing number we have, not your new number.

Visit us in branch

You can also check and update your mobile number by visiting us in branch.

Call us to update your number

You can call us on 03457 212 212.

Our phone lines are open 8am - 6pm from Monday to Friday and 9am - 5pm on Saturday and Sunday. Call charges apply.

Updating your details on a joint account

If you have a joint bank account, you will both need to register your current UK mobile numbers.

Find out more about joint accounts, including the impact and responsibilities of each account holder.

Updating details of additional credit card holders

If you have an additional cardholder, as the main card holder you are responsible for giving us their current UK mobile number by sending us a secure message in online banking, or by calling us on 0345 600 6000.

Lines are open Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 5pm. Call charges apply.

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