How you shop and bank online is changing

Unfortunately we can’t accept non UK mobile numbers. We can only accept numbers starting with a ‘07’.

You will need to have a UK mobile number and an email address registered with us to be able to verify yourself. This is a change being made across the banking industry to enhance security and further protect you from fraud.

Yes it is. We are planning a recycling campaign to help the environment. Keep hold of yours for now and we will let you know how you can recycle your card reader soon.

If you don't provide your UK mobile phone number and email address you won't be able to verify yourself when using online banking and shopping with your card online. We will not use these contact details for marketing purposes (unless you have opted in for marketing).

These changes will not affect you when using your card at a cash machine or shopping in-store. This will only affect you when making payments with your card online.

If you have updated your contact details in online banking or via our mobile app, your email address will be updated immediately but your mobile phone number will take one Business Day to update.

If you have recently received an email from us and these had your old details included, it might be because we collected your details from our records prior to you updating them. Please check your details to make sure your changes have taken effect.

No, your contact details will not be used for marketing purposes unless you have given us permission to do so. If you want to check or change your marketing preferences you can do this via the app by visiting ‘My settings and details’ or logging into online banking and checking your profile. Alternatively you can contact us.

Yes. Receiving verification codes by text or email to verify yourself is an industry authentication standard and we use these in conjunction with other authentication methods to verify it's really you.