Report fraud on your account

Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.

Current account customers

Call us on 03457 212 212 or +44 3457 212 212 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges

Credit card customers

Call us on 0345 600 6000 or +44 345 600 6000 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges

Call us on 03457 213 213 or +44 3457 213 213 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges

Query a transaction

If you see a transaction that you don't recognise or something that doesn't look right, get in touch and we'll look into it. 

Current account customers

Call us on 03457 212 212 or +44 3457 212 212 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges

Credit card customers

Call us on 0345 600 6000 or +44 345 600 6000 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges

Scam emails and texts

We'll never ask you to make a payment, share your PIN, give us sensitive information or ask you to click on a link to a log onto a page requesting your security or financial information.

If you've received an email claiming to be from us that doesn't look right, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk 

Submit a responsible security disclosure

Responsible security disclosures are a way for you to help us continue to keep our systems secure. You can help by letting us know if you spot a problem on one of our websites. 

If you think you've spotted a security issue that may affect confidentiality, integrity or the availability of any of our products, please email us at securitydisclosures@co-operativebank.co.uk.

Find out more about responsible security disclosures

Not found what you're looking for?

Contact our support team