Your money, and how to access it
It’s important that you can access your money, wherever you are. That’s why we offer so many ways for you to manage it: online, on your mobile and over the phone.
Online banking
- Search and sort through 13 months' worth of transactions.
- Manage your direct debits, set up standing orders and make money transfers.
- Switch to paperless statements on your current and savings accounts.
- Send us a secure message, 24/7, to our customer support team.
Learn more about online banking
Mobile banking
- Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
- Browse over a year's worth of transactions on your current, savings and loan accounts
- Make one-off payments up to a value of £250 in a 24 hour period. You can also pay people and companies you’ve paid before
- Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee
- Switch your statement preferences by simply opting in or out of paperless statements
- Easily change your marketing preferences and let us know how you want to be contacted – via post, email, phone or SMS
Learn more about mobile banking
Other ways to bank
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Use our automated telephone service to check your balance and make payments between your Co-operative Bank accounts.
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You can make cash and cheque deposits into your current or savings account by visiting any UK Post Office ®.
- You'll need a debit or cash card to deposit cash.
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Visit a Co-operative Bank branch
|
Online Banking Register for online banking |
Mobile app Download the mobile app |
Post Office Find your local Post Office |
Branch Find a branch |
ATM |
Telephone Call us |
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|---|---|---|---|---|---|---|
| How do I check my balance and recent transactions? |
Check your balance and recent transaction with Online Banking |
Check your balance and recent transaction with Mobile App Quickest way |
Check your balance and recent transaction at the Post Office Balance enquiry |
Check your balance and recent transaction at an ATM |
Check your balance and recent transaction at an Branch |
Check your balance and recent transaction on the Telephone |
| How do I make payments and transfers? |
Check your balance and recent transaction with Online Banking Quickest way (for payments to new recipients above £250). |
Check your balance and recent transaction with Mobile App Quickest way (for existing recipients and new payments up to £250). |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone |
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| How can I manage Standing Orders and Direct Debits? |
Check your balance and recent transaction with Online Banking Quickest way |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How do I report my card lost or stolen? |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Quickest way |
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| How can I order stationery (Cheques, card readers etc)? |
Check your balance and recent transaction with Online Banking Quickest way |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How can I amend and update my contact or account details? |
Check your balance and recent transaction with Online Banking |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How can I deposit cash or cheques? |
Check your balance and recent transaction at the Post Office |
Check your balance and recent transaction at a Branch |
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| How can I make a cash withdrawal? |
Check your balance and recent transaction at the Post Office |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction at a Branch |
Quickest way- Post Office services are available if your account has a debit or cash card. If you don't have a card you can still deposit cheques.
Post Office and the Post Office logo are registered trade marks of Post Office Limited.
For more specific queries and detail, visit our FAQs.
How do I check my balance and recent transactions
You can check your balance and recent transactions across all of our available services. Our mobile app is the quickest way to do this.
Please note, you’ll need your debit or cash card to check your balance at the Post Office.
How do I make payments and transfers
You can send payments to your existing recipients or up to £250 to a new recipient in a 24-hour period via the mobile app. All without using a card reader. If you’d like to make a larger payment to a new recipient or manage your Direct Debits or standing orders then you have the option to use online banking.
How can I manage Standing Orders and Direct Debits
You can manage your standing orders and Direct Debits using online banking. All you need to do is log in, visit your account’s page, and click on ‘Move Money’. You can view all your standing orders and Direct Debits under ‘Planned Payments’ in online banking.
Did you know?
If you’re creating or amending a standing order, you’ll need a card reader. This means we can check your identity anywhere, without you needing to visit us in branch.
Report your card lost or stolen
You can contact us to report a lost or stolen card, 24/7. The number is +44 (0)345 600 6000 (call charges).
Did you know?
If your card is damaged, you can order a replacement card through online banking. Log in, visit your account's page, and click 'Order a replacement card.'
Order stationery (Cheques, card readers etc)
You can order stationery directly to your address using online banking. All you need to do is send us a secure message.
Did you know?
You can also order card readers through secure message. We'll often respond to your request within 24 hours.
Amend and update your contact or account details
You can amend and update your contact/account details using online banking:
- Log in
- Click 'Profile' (at the top of your navigation bar)
- Click 'Change your contact details'
To help us authenticate that it's you - and not a fraudster - changing your information, we may ask you to use your card reader.
How can I deposit cash or cheques
You can deposit cash or cheques at any of our branches or at your local Post Office.
Please note, you’ll need your debit or cash card to deposit cash into your account at the Post Office.
Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Contact us
If you'd like more help & information, you can:
