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Ways to bank

Wherever you go, take your banking with you

Your money, and how to access it

It’s important that you can access your money, wherever you are. That’s why we offer so many ways for you to manage it: online, on your mobile and over the phone.

Online banking

  • Search and sort through 13 months' worth of transactions.
  • Manage your direct debits, set up standing orders and make money transfers.
  • Switch to paperless statements on your current and savings accounts.
  • Send us a secure message, 24/7, to our customer support team.

Learn more about online banking

Mobile banking

  • Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
  • Browse over a year's worth of transactions on your current, savings and loan accounts
  • Make one-off payments up to a value of £250 in a 24 hour period. You can also pay people and companies you’ve paid before
  • Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee
  • Switch your statement preferences by simply opting in or out of paperless statements
  • Easily change your marketing preferences and let us know how you want to be contacted – via post, email, phone or SMS

Learn more about mobile banking

Other ways to bank

Compare our services

There are many ways to bank with us.

Depending on what you want to do, some ways may be better suited than others. If you’d like to compare what you can do where, just use the chart below.

Online Banking

Register for online banking

Mobile app

Download the mobile app

Post Office

Find your local Post Office

Branch

Find a branch

ATM

Telephone

Call us
How do I check my balance and recent transactions? tick

Check your balance and recent transaction with Online Banking

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Check your balance and recent transaction with Mobile App

Quickest way

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Check your balance and recent transaction at the Post Office

Balance enquiry

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Check your balance and recent transaction at an ATM

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Check your balance and recent transaction at an Branch

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Check your balance and recent transaction on the Telephone

How do I make payments and transfers? tick

Check your balance and recent transaction with Online Banking

Quickest way (for payments to new recipients above £250).

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Check your balance and recent transaction with Mobile App

Quickest way (for existing recipients and new payments up to £250).

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Check your balance and recent transaction at a Branch

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Check your balance and recent transaction on the Telephone

How can I manage Standing Orders and Direct Debits? tick

Check your balance and recent transaction with Online Banking

Quickest way

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Check your balance and recent transaction at a Branch

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Check your balance and recent transaction on the Telephone

Available 8am - 8pm

How do I report my card lost or stolen? tick

Check your balance and recent transaction at a Branch

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Check your balance and recent transaction on the Telephone

Quickest way

How can I order stationery (Cheques, card readers etc)? tick

Check your balance and recent transaction with Online Banking

Quickest way

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Check your balance and recent transaction at a Branch

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Check your balance and recent transaction on the Telephone

Available 8am - 8pm

How can I amend and update my contact or account details? tick

Check your balance and recent transaction with Online Banking

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Check your balance and recent transaction at a Branch

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Check your balance and recent transaction on the Telephone

Available 8am - 8pm

How can I deposit cash or cheques? tick

Check your balance and recent transaction at the Post Office

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Check your balance and recent transaction at a Branch

How can I make a cash withdrawal? tick

Check your balance and recent transaction at the Post Office

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Check your balance and recent transaction at a Branch

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Check your balance and recent transaction at a Branch

  • Post Office services are available if your account has a debit or cash card. If you don't have a card you can still deposit cheques.

Post Office and the Post Office logo are registered trade marks of Post Office Limited.

For more specific queries and detail, visit our FAQs.