Your money, and how to access it
It’s important that you can access your money, wherever you are. That’s why we offer so many ways for you to manage it: online, on your mobile and over the phone.
Online banking
- Search and sort through 13 months' worth of transactions on your current and savings account.
- Manage your direct debits, set up standing orders and make money transfers.
- Switch to paperless statements on your current, savings and credit card accounts.
- Browse up to 6 months of credit card statements.
- Send us a secure message, 24/7, to our customer support team.
Learn more about online banking
Mobile banking
- Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
- Browse over a year's worth of transactions on your current, savings and loan accounts
- Save and pay a new payee
- Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee
- Switch your statement preferences for your current and savings by simply opting in or out of paperless statements
- View up to 7 years of paperless statements for current accounts, savings, ISAs and loans
- Easily change your marketing preferences and let us know how you want to be contacted – via post, email, phone or SMS
Learn more about mobile banking
Other ways to bank
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Use our automated telephone service to check your balance and make payments between your Co-operative Bank accounts.
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You can make cash and cheque deposits into your current or savings account by visiting any UK Post Office ®.
- You'll need a debit or cash card to deposit cash.
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Visit a Co-operative Bank branch
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Online Banking Register for online banking |
Mobile app Download the mobile app |
Post Office Find your local Post Office |
Branch Find a branch |
ATM |
Telephone Call us |
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|---|---|---|---|---|---|---|
| How do I check my balance and recent transactions? |
Check your balance and recent transaction with Online Banking |
Check your balance and recent transaction with Mobile App Quickest way |
Check your balance and recent transaction at the Post Office Balance enquiry |
Check your balance and recent transaction at an ATM |
Check your balance and recent transaction at an Branch |
Check your balance and recent transaction on the Telephone |
| How do I make payments and transfers? |
Check your balance and recent transaction with Online Banking |
Check your balance and recent transaction with Mobile App Quickest way |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone |
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| How can I manage Standing Orders and Direct Debits? |
Check your balance and recent transaction with Online Banking Quickest way |
Check your balance and recent transaction at a Mobile App |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How do I report my card lost or stolen? |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Quickest way |
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| How can I order stationery (e.g. cheque books, post office envelopes and paying in books)? |
Check your balance and recent transaction with Online Banking Quickest way |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How can I amend and update my contact or account details? |
Check your balance and recent transaction with Online Banking |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction on the Telephone Available 8am - 8pm |
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| How can I deposit cash or cheques? |
Check your balance and recent transaction at the Post Office |
Check your balance and recent transaction at a Branch |
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| How can I make a cash withdrawal? |
Check your balance and recent transaction at the Post Office |
Check your balance and recent transaction at a Branch |
Check your balance and recent transaction at a Branch |
Quickest way- Post Office services are available if your account has a debit or cash card. If you don't have a card you can still deposit cheques.
Post Office and the Post Office logo are registered trade marks of Post Office Limited.
For more specific queries and detail, visit our FAQs.
How do I check my balance and recent transactions
You can check your balance and recent transactions across all of our available services. Our mobile app is the quickest way to do this.
Please note, you’ll need your debit or cash card to check your balance at the Post Office.
How do I make payments and transfers
You can set up new payments and send payments to existing recipients via the mobile app. We will ask you to verify yourself by using your fingerprint, passnumber or Face ID. You can also make payments in online banking. You'll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email to set up a new payment or set up / amend a standing order. It's important that you never tell anyone your verification code.
How can I manage Standing Orders and Direct Debits
You can view and cancel standing orders and Direct Debits through your mobile app. You can also manage these in online banking but may need to enter a verification code we will send to you by text message or email to do this. It's important that you never tell anyone your verification code.
Need to set up or amend a standing order? You can do this in online banking. You'll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code
Report your card lost or stolen
You can contact us to report a lost or stolen card, 24/7. The number is +44 (0)345 600 6000 (call charges).
Did you know?
If your card is damaged, you can order a replacement card through online banking. Log in, visit your account's page, and click 'Order a replacement card.'
Order stationery
You can order stationery directly to your address using online banking. All you need to do is send us a secure message.
Amend and update your contact details
You can amend and update your contact details using online banking:
- Log in
- Select 'Profile' (at the top of your navigation bar)
- Select 'Change your contact details'
To help us verify that it's you changing your information and not a fraudster, you’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. When changing your contact details, we will send a verification code to the mobile number or email address we currently have for you, not your updated details.
You can also update your contact details using our mobile app. Log in, choose “My settings and details” from the main menu, at the bottom of the screen select “Update number or email” and then update the details you need to. We will ask you to verify the change by using your fingerprint, passnumber or Face ID. Download the app from the App Store or Google Play Store
How can I deposit cash or cheques
You can deposit cash or cheques at any of our branches or at your local Post Office.
Please note, you’ll need your debit or cash card to deposit cash into your account at the Post Office.
Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Contact us
If you'd like more help & information, you can:
