Paperless statements

Reduce the amount of paper you receive through the post by choosing paperless statements.

What happens when you opt in to paperless statements

How to opt in using online banking

How to opt in using our mobile app

How to view your paperless statements

How to print a statement

How to order paper copies of your statements

What happens when you opt in to paperless statements

When you opt in, you can view your statements online 24 hours a day, 7 days a week – subject to planned maintenance periods. And your statements are stored on our secure server.

For current accounts, savings accounts, loans, and ISAs, you can:

• Opt in and view paperless statements in online banking and the mobile app
• View paperless statements for any periods you’ve been opted in, going back up to 7 years.

For credit cards, you can:

• Opt in and view paperless statements in online banking only
• View paperless statements for any periods you’ve been opted in, going back up to 6 months.

How to opt in using online banking

1. Log in to online banking.
2. Click 'My details' from the main menu.
3. Click 'Statement settings'.
4. Follow the on-screen instructions.

You will now be opted in to paperless statements for your chosen account.

How to opt in using our mobile app

1. Log in to our mobile app and select the account you would like to opt in.
2. Select 'Statements'.
3. Select 'Statement preferences'.
4. Select 'Go paperless'.

You will now be opted in to paperless statements for your chosen account.

How to view your paperless statements

We'll email you each time a statement is available for you to view. You can view them in online banking and our mobile app – on ‘My accounts’, select the account you want to view, and select ‘Statements’.

You'll only be able to view paperless statements for the periods you’re opted into paperless – any statements we’ve sent by post won’t be visible online. And you can't choose to have both paper and paperless statements at the same time.

Paperless statements are available as PDF files, and you’ll have the option to download, save, and print them.

How to print a statement

Once you've found the statement you want, select the 'Print' button. You may need to adjust the print settings on your device to get the statements to fit on one page.

How to order paper copies of your statements

It’s easy to print paperless statements if you have access to a printer. If you're unable to print, you can ask us to post you a copy of a statement.

For current accounts, savings accounts, loans, ISAs and credit cards:

• It will cost you £2.50 per statement (capped at £10 per request)
• You can order a copy statement from any time in the last 7 years by calling us or sending us a secure message.

For mortgages:

• It will cost you £25 per statement
• You can order a copy statement from any year you’ve had a mortgage by calling us.

Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay if you’re requesting copies by secure message, please mention that you agree to the above charges.

Related pages

Statement abbreviations