Set up a standing order

What is a standing order?
What you'll need to set up a standing order
How to set up a standing order
Change the details of a standing order

What is a standing order?

A standing order is a regular, fixed-amount payment from your account to another UK bank account.

When you set one up, you can decide how often you would like the recurring payment to come out of your account — it could be weekly, fortnightly, four-weekly, monthly, bi-monthly, quarterly, half-yearly, or yearly. You can also choose whether you want the recurring payment to continue until a certain date, or if you’d rather it had no end date.

A standing order payment will reach the recipient on the due date, as long as it's a business day.

What you'll need to set up a standing order

To set up a standing order you'll need to know the following:

• name of the recipient
• account number and sort code of the recipient
• payment amount
• payment frequency
• number of payments
• payment start date
• reference - see below for what you need to put here.

A standing order reference is a unique code provided by the billing company that helps them to identify your payment. It's usually your account number or customer number, as provided by the company you are paying.

If your standing order is made to an individual like friends or family, your reference lets them know where the payment came from and would usually be your name.

How to set up a standing order

If you’re not registered for online banking, you can contact us to set up a standing order.

To set up a standing order to a saved payee in online banking:

1. Log in to online banking
2. Select Payments from the menu
3. Select Pay and Transfer
4. Choose the account to send the standing order from
5. Select A saved payee
6. Switch the standing order toggle on
7. Enter the amount
8. Enter a reference, required for standing orders
9. Set the payment frequency, the start date, and the last payment using the options provided
10. Tap Continue
11. Confirm the payment details.

To set up a standing order to a new payee in online banking:

1. Log in to online banking
2. Select Payments from the menu
3. Select Pay and Transfer
4. Choose the account to send the standing order from
5. Select Someone new
6. Choose whether they are a person or a business
7. Enter the payee’s name, sort code, and account number
8. Enter a reference, required for standing orders
9. Tap Verify payee to check their details are correct
10. Set the payment frequency, the start date, and the last payment using the options provided
11. Tap Continue
12. Confirm the payment details.

Use the mobile app to set up a standing order to an account you've paid before:

1. Log in to the mobile app
2. Select Pay & transfer
3. Set the account you want to transfer from
4. Select Pay a saved payee
5. Choose the account you want to transfer to
6. Select Create a standing order
7. Complete the information required in each box
8. Click Continue and confirm the details of the payment
9. Select Confirm & pay to complete.

Change the details of a standing order

You can change any of the following details on an existing standing order:

• due date of your payment
• payment amount
• number of payments to be made
• payment frequency
• amend reference.

You can't change the recipient name on a standing order. If you need to change the recipient name you'll need to cancel the standing order and create a new one.

Related pages

Cancel a standing order