What you'll need

To set up a standing order you'll need to know the following:

  • name of the recipient 
  • account number and sort code of the recipient
  • payment amount
  • payment frequency
  • number of payments
  • payment start date
  • reference - see below for what you need to put here.

A standing order reference is a unique code provided by the billing company that helps them to identify your payment. It's usually your account number or customer number, as provided by the company you are paying. 

If your standing order is made to an individual like friends or family, your reference lets them know where the payment came from and would usually be your name.

If you don't provide a reference your payment might be returned. Please make sure you enter the reference correctly.

How to set up a standing order

The quickest way to set up a standing order is to log into online banking and complete the following 6 steps:

  • select 'View account' for the account you want to set up the standing order from
  • select 'Planned payments'
  • verify it's you
  • select 'Set up a new payment'
  • complete the information required in each box
  • select 'Confirm' to create the standing order.

There is no limit to the amount of standing orders that can be set up to run.

If you selected a payment end date when setting up your standing order, we'll automatically calculate the number of payments you need to make.

If you're not registered for online or mobile banking, you can contact us to set up a standing order.

Change the details of a standing order

You can change any of the following details on an existing standing order:

  • due date of your payment
  • payment amount
  • number of payments to be made
  • payment frequency.

You can't change the recipient name on a standing order. If you need to change the recipient name you'll need to cancel the standing order and create a new one.

Related pages

Cancel a standing order

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