Remove a payee in online banking
Log into online banking and:
- Select the account you wish to remove the recipient from.
- Select 'Pay and transfers' from the left hand menu
- Select 'Manage payees'
- Select which recipients you would like to delete.
- Scroll to the bottom and click 'Delete selected'.
- Select 'Confirm' to complete the deletion.
This will also delete the payee from the mobile app.
Remove a payee in the mobile app
Log into the mobile app and:
- select 'More'
- select 'View and delete payees'
- select the payee you want to delete
- select 'Delete selected' to confirm the deletion.
This will also delete the payee from online banking.
Please note that deleting a recipient will not stop a future dated, planned payment or standing order from leaving your account. You can cancel or edit these by clicking into your account and then selecting Planned Payments.
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