Set up a Direct Debit
Direct Debits can only be set up by contacting the company or organisation you want to pay directly.
Set up a Direct Debit for a Co-operative Bank credit card
Set up a Direct Debit
Download and complete our credit card Direct Debit mandate form (PDF).
Post your completed form to us at:
The Co-operative Bank
PO Box 4931
Swindon
SN4 4PL
You can also request a form in your local branch.
Alternatively, call us on 0345 600 6000 (call charges apply). Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday.
Direct Debit payments will be taken only when a balance is owing on your credit card account.
If you don’t use your credit card and no Direct Debit is taken for 12 months, then your Direct Debit may be cancelled by your bank. This can also happen when you pay your credit card using another payment type.
Once the Direct Debit mandate has been cancelled, you will have to set up a new Direct Debit mandate if you wish to pay your credit card in this way again. Until you do this, you will need to ensure that you pay your credit card bill in another way to avoid falling behind with your payments.
Identifying a Direct Debit on your statement
Each Direct Debit has a unique reference code provided by the company or organisation claiming the payment, so they can match it to your customer account.
The recipient on your Direct Debit is the name given to us by the company claiming the Direct Debit. In most cases it will match the name of the company on your agreement.
You might find that the name quoted on a Direct Debit claim is different from the company name. This happens when a Direct Debit scheme is operated by a different company on behalf of the company you're paying.
If you're unsure about any company claiming Direct Debits from you please contact us.
Related pages
Not found what you're looking for?
Contact our support team