If you don’t have a smart phone or would prefer to do your banking on a larger screen, you can use online banking. This comes with the added benefit of being able to talk to us online via live chat. It’s like having your own virtual branch.
With our automated telephony service you can, check your balance, make transfers between your Co-operative Bank accounts, make payments to your Co-operative Bank credit card and check your recent transactions.
To do this you will need:
You can access these automated services 24/7 through the numbers below:
You will then be able to access a range of self-service banking actions:
If you have a credit card you can also check your minimum payment, full balance and remaining available credit using our credit card line by listening to the options and selecting the relevant number.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.