We’re committed to making your banking experience as safe and secure as possible. Learn more about the steps we take to keep your details and your money safe.
Our Fraud Guarantee works to protect you and your money when you bank with us, whether that’s online, via the app, over the phone or in branch.
If you happen to fall victim to fraudulent activity, we guarantee to refund your loss as long as you’ve not acted fraudulently, you’ve taken reasonable steps to keep your details safe, and the fraud did not occur due to circumstances beyond our control.
More services we offer to keep your finances safe.
We offer free security software from Trusteer Rapport to protect you when you bank online. We recommend you use Trusteer Rapport alongside firewall and antivirus software to provide an extra layer of protection. Learn more and download Trusteer Rapport.
If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:
For current account customers – +44(0)3457 212 212 (Call Charges)
For credit card customers – +44(0)345 600 6000 (Call Charges)
For business banking customers – +44(0)3457 213 213 (Call Charges)
If you have seen a scam email claiming to be from us, please let us know by forwarding it to firstname.lastname@example.org
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.