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On 31st October 2020, applications for payment holidays/payment holiday extensions closed, in accordance with current FCA Coronavirus Support Guidance.

The Financial Conduct Authority (FCA) are currently reviewing the position and we will update our information when further details have been confirmed. In the meantime, please see our dedicated support pages for current payment holidays and information if you are experiencing financial difficulties.

Find all the financial support you need

As an ethical bank, we want to help you manage your money as best you can. You've already taken the first steps to better financial health by finding this page. If you need help with your money, choose from the options below for more information on how to bank better.

Coronavirus support for customers

Overdraft support

Loan support

Credit card support

Contact our specialised teams

If you're experiencing financial difficulties, we ask you to get in touch as soon as possible. You can get in touch by:

phone Call us +44(0)3457 212 212 (call charges). 

Opening times are 8am-8pm, everyday.

pencil Send a secure message once you've logged into online banking 24/7.