Managing your business banking from home
29 April 2020
You can do many things to help manage your business banking without the need to visit your normal place of work or one of our branches. We've put together some useful hints and tips below to help you do this whilst staying safe at home.
Features of online banking
There are many features of online banking that can help you manage your business’ finances whilst at home. Having access to online banking means you can:
- Check your balances
- View your statements
- Make payments to another person or company
- Transfer money between your Co-operative Bank business accounts
- Cancel Direct Debits and standing orders
- Order stationery
If you already use online banking but need help, you can follow our existing user guide for online banking.
If you’re new to online banking or have recently been moved to the new service, you can follow our new user video guides for online banking.
How to access online banking
If you hold any of our business current accounts, registering for online banking is simple and straightforward. Complete the online application form, scan and email back to us to at firstname.lastname@example.org.
Misplaced or damaged token
To arrange for a replacement to be sent to you, call our business online banking team.
We understand you may not want to visit your local branch or Post Office at the moment, but still need to deposit a cheque.
You can post cheques directly to us, but please ensure you send them with a paying-in slip, and send to:
The Co-operative Bank p.l.c
PO Box 12672
You can order a paying in book and preaddressed envelopes, for your cheque deposits by sending a service request through your online banking or by calling our customer support team who will be happy to help.
There are also alternative ways to pay and be paid, like BACS, faster payments, CHAPS and international payments. Find out about different ways to pay.
Report a lost and stolen card
If your debit or charge card has been lost or stolen, it’s important to report this immediately, so that the card can be frozen and no unauthorised payments can be taken.
Making sure your details are up to date
Having your account details up to date is important as it will allow us to get in touch with the right people should we need to. If you need to make a change, fill in one of our forms and post it back to us.
How we keep you safe
There are many benefits of managing your finances through online banking. When banking with us you can be sure you are protected, our fraud prevention methods include:
- Advanced fraud detection systems to spot unusual activity on your account
- Verification codes and security tokens - they provide you with an additional layer of protection when you bank online and make payments
- A timed logout system on our online banking service - after a certain period of inactivity, you will be automatically logged out of online banking.
However, being aware of common threats, knowing how they work and what to look out for can help to protect your business. In these challenging times, it’s more important than ever to make sure your business is protected.