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We use customer feedback to make decisions about how we can improve our digital services for you.

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Our latest digital highlights

We’ve made a lot of improvements to deliver what you’ve been asking for in the mobile app and online banking site.

Take a look at what we’ve added to our app and online banking so far in 2025 and find out what’s next.

Our 2025 highlights so far

  • Online banking accessibility
    We’ve achieved WCAG 2.2AA status – an internationally recognised standard for online accessibility.

  • Payments made simpler
    We’ve redesigned how you make payments in online banking.

  • Filter transactions in the mobile app
    You can now search and sort your transactions by type and date range. You can also select multiple transactions to see their total amount.

  • Change your address
    You can now update your address quickly and easily in the mobile app.
    Tap More > My settings and details > Personal details > Edit.

Check out our help guides to find out how to do things in the mobile app, online banking and open banking.

We want to hear from you

If there’s something new you’d like to do in the app or online banking, or anything you think needs to be changed, we’d love to get your feedback.

To give feedback in the app, tap ‘More’, and then tap 'Give us your feedback'.

To give feedback in online banking, the next time you log out, you’ll have the option to ‘Tell us what you think’.

Improved fraud prevention and security

Here are some features we’ve introduced in the last year to help you spot fraud and keep your money safe.

Text message verification code

  • Improved verification codes
    We’ve updated our verification code text messages in online banking. When a code is requested, the message will now include the reason you’ve received it, for example setting up a new payment or standing order.

  • Making codes more secure
    Verification codes are now sent by text message as this is more secure than email.

  • Account alerts
    You’ll now get confirmation text messages when certain actions are completed, such as registering to access digital services, resetting your password or security code and making a payment to a new account.

  • Strengthened defences to protect you
    We have also delivered a number of additional security changes to make your account more secure and protect your money.

Supporting you with your life goals via the mobile app

Here are some features we've added to the mobile app to help you manage your finances in a way that suits you and gets the most out of banking with us.

  • Base Rate Tracker for non-current account holders Benefit from our Base Rate Tracker, even if you do not have a current account with us.

  • Savings interest calculator
    Our savings calculator is now available in the mobile app. You can work out how your money could grow, based on how much you save and for how long.

  • Credit card repayment calculator
    Use our repayment calculator in the mobile app to see how long it could take you to pay off your credit card balance, how much interest you could pay and how increasing your monthly payments could save you interest and time. 

  • Regular Saver Maturity
    We’ll notify you when your Regular Saver account is about to mature and guide you through clear steps to review your options and choose what’s best for your money.

Making online banking accessible for all

We’re proud to have achieved WCAG 2.2AA status – the gold standard for inclusive design.

  • Key updates include:

    • removing long complicated paragraphs of text

    • improving features to make them accessible

    • redesigning pages to make them easy to navigate and to support use of screen readers

    Learn about other improvements

What we’re working on

Here are some of the exciting things we’re working on to make your digital banking experience even better.

  • Card controls
    We want you to be able to manage your cards on the go, so we're working on new card management features. Our first change will allow you to freeze or unfreeze your card, both in online banking and the mobile app.

  • Future one-off payments in mobile
    Soon, you’ll be able to set up future one-off payments directly in the mobile app.

Over 2 million customers and counting - here’s what they have to say

"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."

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