By popular demand, we’ve brought you a new feature in our mobile app. You can now view and cancel your scheduled payments, in your mobile banking app. This will help you keep a track of your Direct Debits, standing orders and future dated payments so that you can manage your money better.
You can find scheduled payments by selecting ‘Payments & transfers’ and then ‘View or cancel scheduled payments’.
If you would like to set up or amend standing orders or future dated payments, you can do this through online banking. If you have set up a future dated payment, but have not included a reference, this payment will not be visible in your list of future dated payments, in the app or in online banking. If you need to make changes to this payment you will need to contact us.
You can now update your phone number and email address in the mobile banking app by using your fingerprint, passnumber or Face ID.
We have brought in this feature because in the near future, the way you bank and shop online is changing. To help protect you against fraud, we are strengthening how we use two-factor authentication and changing the way you verify yourself. We will be sending you more info about this soon, but to get prepared, make sure your mobile telephone number and email address are up to date.
If you need to update your address, you can do this through online banking. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code.
We know it’s important for our customers to save. That’s why we are making it easier for you to apply for our online saver – directly through our mobile app. In the meantime, you can find out more about our online saver and apply through online banking.
Going forward, we'll be sharing regular updates with you to let you know what is coming next so that you are always kept in the loop.
Your feedback is invaluable to us, so please keep it coming as what you say helps to shape our products and services to build a better banking experience that you are proud to be a part of.