We’re making some changes to the way you’ll make payments in the mobile app and online banking with the introduction of the Confirmation of Payee service. We’re also simplifying ‘one-off payments’ and giving you the ability to change a payment reference in the mobile app.
Confirmation of payee is a name-checking service that helps make sure new payments made in the mobile app and online banking are sent to the right person or business. It can help protect you from certain types of scams, like 'Authorised Push Payment' scams and will also help reduce payments that are made to the wrong account by mistake.
It will do this by:
It’s important to have the right details:
To simplify the way you make payments to someone new, instead of having an option to make a ‘one off payment’ you’ll now be able to pay someone new and choose to save them if you wish to.
If you’re wanting to make a one-off payment to someone and not save them to your payee list, you’ll need to select ‘Pay someone new’ and make sure you remove the tick from the ‘Save this payee’ box.
You'll soon have the ability to change a reference you have set up for a saved payee.
To do this follow the below steps