A notification is a message which is sent from an app you've downloaded. The notification appears on either your lock screen or in the notification centre of your mobile device, like your smart phone, smart watch or iPad.
When you download The Co-operative Bank mobile app, you can opt in to receive notifications from us to help you to manage your account and allow us to keep you updated with information that's important to you.
Notifications give you control over your mobile banking. Once you opt in you're always kept up to date.
We want to reassure you about the types of notifications we'll send. We promise we'll never send you marketing information and we'll only send notifications to:
To begin with, we'll send you notifications about the following types of things. We're also working on making notifications personalised which means they'll be relevant to you and your banking needs:
If you have an Android device you're automatically opted in to receive notifications.
For iOS devices, like an iPhone or iPad you'll need to opt in to receive notifications.
To opt-in log into the mobile app and:
You can also manage your notifications in the settings section of your mobile device.
Opt out of notifications
To opt out of notifications follow the same steps as above for both Android and iOS devices.
Your feedback is invaluable to us, so please keep it coming. What you say helps to shape our products and services to build a better banking experience that you are proud to be a part of.