You can view and manage which service providers you’ve given permission to access your data for Open Banking in the ‘Open banking connections’ section of our mobile app and online banking services.
If you’re new to Open Banking, you won’t automatically be opted in – it’s just there if you want to use it.
Where can I find Open banking connections?
How to access it in our online banking services
The Open banking connections dashboard can be accessed in online banking:
- On a desktop or laptop computer – from the left-hand navigation bar
- On a tablet or mobile device – by selecting ‘Menu’, then ‘Open banking connections’.
How to access it in our mobile app
The Open banking connections dashboards can be accessed in our mobile app by selecting ‘More’ from the navigation bar, then selecting ‘Open banking connections’.
What can I do in Open banking connections?
In the Open banking connections dashboard, you can:
- See all your active and expired permissions, including what kind of data you’ve given permission to share, when it was last shared, and when the permissions expire
- Stop sharing your data by cancelling your permissions.
Why can’t I see the service providers I share my data with in Open banking connections?
We made changes to how we deliver Open Banking on 6 December 2023. If you had active permissions set up before this date, you’ll no longer be able to use Open banking services with your service provider. They will soon notify you that they’ve updated their service and to ask you to give them permission again. Once you’ve done this, you’ll then see your permissions in our online banking services and mobile app.
You should never share your login details with service providers anymore as we now use APIs (application programme interfaces) for Open Banking, so service providers no longer need your login details.
How do I check if a service provider has access to my data?
You can check if you have Open Banking services set up by looking on the service provider’s app or website.
If you’ve set up any Open Banking permissions since we launched the Open banking connections dashboard, you’ll also be able to check which service providers have access to your data by logging into either our online banking services or mobile app and reviewing your dashboard under ‘Open banking connections’.
How do I sign up for Open Banking services?
You just need to sign up with the service provider, and then give permission for them to access your data. You should be able to do this on their website or mobile app.
Can I opt out of Open Banking?
You won’t be automatically opted into Open Banking and you can end your Open Banking connections whenever you like. To stop sharing your data with a service provider, go to Open banking connections in our mobile app or online banking services.
Make a complaint about a service provider
If you have a complaint about the service provided to you by a service provider, please contact them directly.
Contact us about something else
You can contact us to let us know if:
- You’ve noticed a payment on your account which you didn’t authorise
- You’ve given your account information to someone posing as a service provider
- You think a service provider has breached the Data Protection Act.
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