Standards of Lending Practice

The Lending Standards Board introduced Standards of Lending Practice for personal customers on 1 October 2016 and for business customers on 1 July 2017.

This is a self-regulatory code which sets minimum standards of good practice when dealing with the following customers in the UK:

• Consumers
• Businesses/organisations with an annual turnover of less than £6.5 million (exclusive of VAT and other turnover related taxes) and which do not have a complex ownership structure for example, businesses with overseas, multiple, or layered ownership structures.

It provides standards of good lending practice to follow when dealing with:

• Loans
• Credit cards
• Charge cards
• Current account overdrafts
• Debt collection activities related to these products.

The documents below contain further information on our lending commitments and what we ask of you:

Personal customer information:

Our Lending Commitments and what we ask of you (PDF)

Business customer information:

Our Commitments to our business customers and what we ask of you (PDF)

Further information on the Standards of Lending Practice is available on the Lending Standards Board website.