Standards of Lending Practice

The Lending Standards Board introduced Standards of Lending Practice for personal customers on 1 October 2016 and for business customers on 1 July 2017.

This is a self-regulatory code which sets minimum standards of good practice when dealing with the following customers in the UK:

  • consumers
  • businesses/organisations with an annual turnover of less that £6.5 million (exclusive of VAT and other turnover related taxes) and which do not have a complex ownership structure for example, businesses with overseas, multiple, or layered ownership structures.

It provides standards of good lending practice to follow when dealing with:

  • loans
  • credit cards
  • charge cards
  • current account overdrafts
  • debt collection activities related to these products.

The documents below contain further information on our lending commitments and what we ask of you:

Personal customer information:

Our Lending Commitments and what we ask of you (PDF)

Business customer information:

Our Commitments to our business customers and what we ask of you (PDF)

Further information on the Standards of Lending Practice is available on the Lending Standards Board website.

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Lending Standards Compliance Officer

We are required by the Lending Standards Board to appoint a Compliance Officer responsible for the Standards of Lending Practice.

Any enquiries should be addressed to:

Lending Standards Compliance Officer
The Co-operative Bank p.l.c.
P.O. Box 101
1 Balloon Street
Manchester
M60 4EP

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