The Lending Standards Board introduced Standards of Lending Practice for personal customers on 1 October 2016 and for business customers on 1 July 2017.
This is a self-regulatory code which sets minimum standards of good practice when dealing with the following customers in the UK:
It provides standards of good lending practice to follow when dealing with:
The documents below contain further information on our lending commitments and what we ask of you:
Personal customer information:
Business customer information:
Further information on the Standards of Lending Practice is available on the Lending Standards Board website.
We are required by the Lending Standards Board to appoint a Compliance Officer responsible for the Standards of Lending Practice.
Any enquiries should be addressed to:
Lending Standards Compliance Officer
The Co-operative Bank p.l.c.
P.O. Box 101
1 Balloon Street
Not found what you're looking for?
Contact our support team