How to make a claim

For emergency assistance, claims and policy queries call us on:

+44 (0)344 249 9981 (call charges apply)

General enquiries

Lines are open Monday to Friday, 9am to 5pm. Saturday and Sunday, 9am to 6pm.

Breakdown and medical emergencies

Lines available 24/7 from both the UK and abroad.

Travel Insurance help and claims

To make a travel insurance claim with AXA, our service provider as part of the Everyday Extra account, you can use their secure claims portal. 

If you have a general travel insurance enquiry or need an insurance certificate, please email AXA directly at: help@axa-assistance.co.uk

Worldwide family travel insurance is underwritten by Inter Partner Assistance (IPA) and serviced by AXA Travel Insurance. Both companies are part of the AXA Group.