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Latest Fraud Alerts

Package delivery or rearrange scam texts and emails

Fraudsters are targeting customers through texts and emails claiming to be delivery companies such as Royal Mail or DPD. These texts/emails are trying to obtain personal details and/or account secuirty information. Please be vigilant and don't click any links or disclose any information.

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Important customer reminder – Scam phone calls

Fraudsters are continuing to target customers through telephone calls claiming to be from your bank, the police, or companies such as Sky, Microsoft or Talk Talk. These fraudulent callers try to obtain personal details and/or account security information.

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The FCA warns of online scams in cryptocurrencies such as Bitcoin

Consumers are being urged to be vigilant towards investment scams that may be advertised on social media, including sites such as Facebook, Twitter and Instagram. The fraudulent adverts are offering investment into cryptocurrencies such as Bitcoin, as well as binary options, contracts for difference (CFD), and forex.

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Fraudsters lure consumers into ‘investing’ in Binary Option scams

Fraudsters are setting up fake profiles on social media sites and attempting to lure you by offering the chance to ‘invest’ your money for a ‘cut of the profits’. Posing as successful Binary Option Brokers or Forex Traders, they post photos that show them in exclusive locations, with flash cars and wearing high-end watches. Typically, they ask you to send £100-£200 and claim they can make it into £1,000 or £2,000, but in reality they just take your money and never trade it...

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Invoice fraud and 'bogus' boss scams

Please be vigilant, invoice fraud and 'bogus' boss scams are typically aimed towards business customers. Invoice re-direction fraud occurs when fraudsters trick you into changing the bank account details set up for a regular or expected payment. Typically the fraudster poses as a supplier or a solicitor and sends the bogus request by letter, email or telephone. A variation of this is the ‘bogus boss’ scam, also known as CEO fraud...

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Loan fee scams

A loan fee scam is when you are asked to pay an upfront fee when applying for a loan or credit. Once the payment has been made, the lender will not pay out the loan or credit amount but keep the initial fee.

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  • Report Fraud

If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:

For current account customers +44(0)3457 212 212 (Call Charges)
For credit card customers +44(0)345 600 6000 (Call Charges)
For business banking customers +44(0)3457 213 213 (Call Charges)

If you have seen a scam email claiming to be from us, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk