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Everyday Extra - our packaged bank account

For people who want all the features of our current account, plus everyday extras like travel insurance and breakdown cover.

The Everyday Extra account, from the original ethical bank, has all the features of our Current Account, and for a fee of £15 a month you also get:

  • Worldwide travel insurance provided by AXA Travel Insurance
  • UK & European breakdown cover provided by RAC
  • Mobile phone insurance provided by Lifestyle Services Group.
  • If you have a joint account, you'll both be covered independently for the same price

How to open an Everyday Extra account

How to make a claim

Joint Everyday Extra account

How our overdrafts work

Charges

Switching

Best current account Moneyfacts award

Features

  • Worldwide travel insurance, mobile phone insurance and UK & European breakdown cover all included.
  • Available as a sole or joint account. Please note, once opened you can't add an additional account holder to a sole account.
  • Opt into Everyday Rewards and we could reward you, or a charity, every month.
  • Once your account is open, you can request to switch your account from another bank to us in just 7 working days - we'll cover you if anything goes wrong.
  • You can apply for an optional overdraft as part of your account application, or once your account is opened. Read our overdraft information whether you're intending to apply for one or not.
  • Manage your money online and on mobile.
  • Use Apple Pay, Google Pay or Samsung Pay.
  • Each account holder gets their own PVC-free contactless debit card.

  • Benefits

    AXA Worldwide travel insurance

    Provides cover for you, your spouse or partner (if you are travelling with them) and dependent children up to 22 years even when travelling independently, with no excesses to pay on claims.

    For joint account holders who are not spouses or partners, cover is not provided for the spouse or partner of either account holder.

    Find out more about this policy, including any limitations and exclusions.

    Worldwide travel insurance provided by AXA

    • Travel advice before you go

      We can give you up-to-date information on visa and entry, vaccinations, time zones and weather forecasts before you travel to your destination.

    • Lost luggage

      We’ll help to find your lost luggage and we'll provide regular updates.

    • Organising your trip

      We can help to arrange airport transfers, hire cars, hotels and event tickets.

    • Missed a flight but not your fault?

      We’ll cover expenses if you miss a flight due to public transport failure in the UK, a vehicle breakdown or reported road closures.

    • Replacing lost luggage

      We’ll pay for the replacement of clothing, medication and toiletries if your luggage is temporarily lost during the outward journey and not returned within 12 hours.

    • Emergency medical expenses

      If you have an accident during your trip which causes a permanent disability or results in your death, we'll pay you or your legal representative £25,000.

    • Lost or damaged ski equipment

      We’ll contribute towards the cost of accidental loss of, theft of, or damage to your own ski or golf equipment.

    • £250 for a hole-in-one

      If you shoot a hole-in-one during a golf game on your trip, we'll pay up to £250 towards your bar expenses.

    • We’ll take care of your pets too

      If you take your cat or dog on a trip to Europe with you, we’ll contribute towards vet bills if they fall ill and pay for local advertisements if they are lost.

    What isn't covered:

    • Any claims arising from undeclared pre-existing medical conditions.
    • Treatments in private clinics, hospitals, health spas, convalescent homes or other rehabilitation centres unless confirmed as medically necessary by AXA's Chief Medical Officer.
    • Costs of obtaining medication known to be required outside of the UK at the time of departure.
    • Loss, theft or damage to valuables or money left unattended at any time outside of a hotel safe or locked security deposit box.
    • Loss or damage due to confiscation by customs or any other authority.
    • Loss, theft of or damage to unset precious stones, mobile phones of any kind, contact or corneal lenses, hearing aids, dental or medical fittings, cosmetics, tobacco, alcohol, antiques, musical instruments, deeds, manuscripts, securities, perishable goods, bicycles and damage to suitcases.
    • Any travel and accommodation costs, charges and expenses where the public transport operator has offered reasonable alternative travel arrangements.

    For a full picture of what's covered, and what's excluded from these policies, please read through the policy documents below.


    RAC UK & European breakdown cover

    Covers assistance at the roadside, at home and in Europe. The account holder is covered for any vehicle they are travelling in.

    Find out more about this policy, including any limitations and exclusions.

    UK and European breakdown cover from RAC

    • 3 days of car hire

      We'll pay for manual car hire for up to 3 days whilst your vehicle is being repaired.

    • Breakdown cover that works

      If you’re stranded on a public highway, we’ll send out an RAC patrol to help you. We’ll try to repair your vehicle at the roadside, but can arrange further transportation if you need it.

    • Hotel stay while you wait

      We’ll pay up to £30 per account holder per day towards any accommodation that’s needed while you wait for your vehicle to be repaired.

    What isn't covered:

    • Anyone who is not an account holder
    • Any breakdown which has occurred prior to purchase
    • Anything which is not a breakdown e.g. a road traffic collision
    • Any resource or equipment required to repair or recover the vehicle which is not normally carried by RAC
    • The cost of any parts.

    For a full picture of what's covered, and what's excluded from these policies, please read through the policy documents below.


    LSG Mobile phone insurance

    Covers loss, theft, accidental damage, water damage and electrical or mechanical breakdown, anywhere in the world. A £75 excess is payable for every accepted claim and must be paid before your claim will be settled.

    Find out more about this policy, including limitation and exclusions

    mobile phone insurance from lsg

    • Lost, stolen or broken? It’s covered

      Your mobile phone and SIM card are covered up to the value of £1,500 if they are lost, stolen or damaged - anywhere in the world.

    • Unauthorised calls, texts & data

      We'll cover the cost of any calls, texts or data that is used when your phone is lost or stolen.

    • Your accessories are protected

      If your accessories (including headphones) are lost, stolen or damaged along with your mobile phone, we’ll cover up to £350 of the cost.

    What isn't covered:

    • Any incident where you have knowingly put your mobile phone at risk or not taken care of it. More details are available in the policy document.

    For a full picture of what's covered, and what's excluded from these policies, please read through the policy documents below.


    Apply or upgrade to an Everyday Extra account

    • I'm opening a new account
    • I'm upgrading an existing account

    Before you apply

    Make sure you've read our overdrafts information

    If you're applying for an Everyday Extra account, read about unarranged overdrafts. 

    How our overdrafts work

    Check your eligibility for an overdraft

    You can check if you are likely to get accepted for an overdraft using our eligibility checker.

    Calculate how much an overdraft will cost

    Calculate the cost of an overdraft based on how you might use it with our overdraft calculator.

    How to apply for an Everyday Extra account

    To apply for an Everyday Extra you have to:

    • Be between 18 and 79 years old
    • Meet the UK residency eligibility criteria for the insurance benefits (which excludes the Channel Islands and the Isle of Man).
    • Approval is based on an assessment of your personal circumstances and is subject to status and additional eligibility criteria.
    • We'll open your current account and then upgrade it to an Everyday Extra account. We will write to you to confirm the upgrade has happened and that your insurance benefits are active.
    • Please be aware the insurance for this account won't cover you until we confirm your Everyday Extra account is open.

    Please note, you can't open an Everyday Extra account if:

    • You have an existing Everyday Extra, Privilege Premier, Privilege, smilemore or Credit Card Plus account with The Co-operative Bank
    • You have another account with another provider which includes similar benefits (like travel insurance, motor breakdown cover and mobile phone insurance)
    • You have equivalent standalone travel insurance, motor breakdown cover and mobile phone insurance in place, please ensure you have reviewed the policies and are happy to proceed.

    Additional things to consider:

    • Please note that once you have opened a sole Everyday Extra account, you won't be able to add an additional account holder
    • If you do not wish to pay a subscription fee, a non-fee paying current account is also available
    • Depending on your individual circumstances, it may be better value for money to purchase the insurance benefits separately from another provider.

    Ready to apply?

    It will take up to 15-20 minutes to complete this application.

    You must read the important documents below and save for future reference.

    Start application for new account

     

    Applying as part of the Refer a Friend Offer? Click here to read the full Terms & Conditions before applying.

    How to upgrade to an Everyday Extra account

    To upgrade to an Everyday Extra Current Account, you have to:

    • Be between 18 and 79 years old
    • Meet the UK residency eligibility criteria for the insurance benefits (which excludes the Channel Islands and the Isle of Man)
    • Hold a Co-operative Bank Current Account or Current Account Plus
    • Have registered for online banking with us.
    • Approval is based on an assessment of your personal circumstances and is subject to status and additional eligibility criteria.
    • Please be aware the insurance for this account won't cover you until we confirm your Everyday Extra account is open.

    Please note, you can't upgrade to Everyday Extra Current Account if:

    • You have an existing Everyday Extra, Privilege Premier, Privilege, smilemore or Credit Card Plus account with The Co-operative Bank
    • You have another account with another provider which includes similar benefits (like travel insurance, motor breakdown cover and mobile phone insurance)
    • You have equivalent standalone travel insurance, motor breakdown cover and mobile phone insurance in place, please ensure you have reviewed the policies and are happy to proceed
    • You’re currently using an unarranged overdraft
    • You are currently using the £200 overdraft limit for Current Account Plus. However, you will be eligible to upgrade if you are within any agreed arranged overdraft limit with us.

    To upgrade to a joint Everyday Extra account, you will need to have a joint current account before applying to upgrade.

    Additional things to consider:

    • Please note that once you have opened a sole Everyday Extra account, you won't be able to add an additional account holder
    • If you do not wish to pay a subscription fee, a non-fee paying current account is also available
    • Depending on your individual circumstances, it may be better value for money to purchase the insurance benefits separately from another provider.

    Ready to upgrade an existing current account?

    Log into online banking to see if you're eligible

    Log into online banking 

    To upgrade to this product, you need to be registered for online banking. If not, go here to register. If you are, please follow the next steps:

    • Log in to online banking
    • Please select the 'list view' icon , next to the 'Your accounts' header
    • Next to your current account information should be a learn more button - click this to begin your application
    • Please note, the visibility of the learn more button is subject to status and base on additional eligibility criteria.


    How to make a claim

    For emergency assistance, claims and policy queries call us on

    +44 (0)344 249 9981 

    (Call charges)

    General enquiries
    Lines are open Monday to Friday, 9am to 5pm. Saturday and Sunday, 9am to 6pm.

    Breakdown and Medical Emergencies
    Lines available 24/7

    Lines are available from both the UK and abroad.

     


    Everyday Rewards

    Opt-in at no extra cost to get rewards of up to £2.20 a month for making everyday use of your current account

    Qualify by doing simple things like staying in credit, paying in £800 a month, using your debit card and logging into online banking every month.

    Find out more about Everyday Rewards


    Joint Everyday Extra account

    You will both be covered, independently, for these benefits:

    • Worldwide travel insurance
    • UK & European breakdown cover
    • Mobile phone insurance.

    For joint account holders who are not spouses or partners, cover is not provided for the spouse or partner of either account holder.

    Do you already have a sole Co-operative Bank Current Account?

    Use this form to convert your current account to a joint account before applying to upgrade for a joint Everyday Extra Current Account. Please note, after converting you'll both still need to meet our eligibility criteria to upgrade.

    A sole Everyday Extra account cannot be converted to a joint account after the account has been opened.


    How our overdrafts work

    Overdrafts are intended for short term borrowing and not suitable for long term borrowing.

    An arranged overdraft is a set amount you've agreed with us in advance. You will be charged debit interest when you use your arranged overdraft.

    If you haven't arranged an overdraft

    You'll go into an unarranged overdraft if you go over your arranged limit or your account balance falls below £0 without an arranged overdraft in place. You will be charged debit interest for going into an unarranged overdraft.

    Your payments might be refused if you try to go overdrawn without having arranged an overdraft.

    How overdrafts affect your credit reference file

    Any type of borrowing shows on your credit file. However, an unarranged overdraft shows as arrears which can negatively impact your credit file and may make it harder for you to obtain credit in the future.

    Charges

    You will be charged debit interest when you enter into an arranged and/or unarranged overdraft at an annual interest rate of 35.9%.

    More information on account charges

    How you can manage your overdraft

    Change your overdraft limit

    You can find out more about our overdrafts, including how to apply for a new limit, or change an overdraft limit you already have, by visiting our overdrafts page. You must make regular payments into your account to reduce the amount you owe.

    If you already have an arranged overdraft limit with us, which you'd like to remove, you can do this by contacting us.

    Text alerts when you go into your overdraft

    To help manage your money and avoid/minimise debit interest you might pay, we send overdraft text alerts if you go into or you're about to go into an arranged or unarranged overdraft. We will also send alerts if you have payments due that may not be paid.

    As long as we have your mobile number, you'll be automatically opted in for overdraft text alerts. You can opt out of arranged and/or unarranged overdraft alerts at any time by contacting us.

    More information on overdraft text alerts

    To apply for an overdraft you need to be:

    • 18 or over
    • A UK resident
    • Employed, self-employed, retired or medically retired.

    Approval is based on a credit check, an assessment of your personal circumstances and is subject to status.

    Find out more about our overdrafts

    Representative example


    £1200 credit limit


    35.9% annual interest rate


    35.9% representative APR variable


    How does our overdraft compare?

    The representative APR provided can enable you to compare the costs across different products and providers.

    How much does my overdraft cost in pounds and pence?

    As an example, the interest cost of borrowing £500 is:

    7 days

    £2.98

    30 days

    £12.76

    60 days

    £25.66

    This is based on borrowing £500 on the first day of our charging period and assumes this overdrawn balance remains until it is repaid at the end of 7, 30 or 60 days. This example does not include any interest-free amounts that are provided on some accounts.

    You can use our calculator to work out how much your anticipated arranged overdraft borrowing would cost over different periods of time.


    Charges

    Account Fees

    There is a monthly fee of £15 for maintaining this account, which provides you with worldwide travel insurance, UK & European breakdown cover and mobile phone insurance.

    Debit interest

    You'll be charged debit interest at an annual interest rate of 35.9% on the amount you're overdrawn by.

    How we limit these overdraft charges

    We have a £60 cap on interest for any type of overdraft (arranged overdraft or unarranged overdraft) in one charging period. This means the maximum you will ever pay for using an overdraft per charging period

    The monthly cap refers to the charges applied in a charging period not a calendar month. Please refer to the Account Charges Leaflet for details of the charging periods.

    Below is a standard definition to allow you to compare unarranged overdraft charges across different providers. Fees are included in the comparison, but we choose not to charge you fees for payments where you have a lack of funds.

    • Each current account will set a monthly maximum charge for:

      a) going overdrawn when you have not arranged an overdraft

      b) going over or past your arranged overdraft limit (if you have one)

    • This cap covers any:

      a) interest and fees for going over or past your arranged overdraft limit

      b) fees for each payment your bank allows despite lack of funds

      c) fees for each payment your bank refuses due to lack of funds

    Other charges

    There are other charges, including:

    • foreign transaction services, such as using your debit card abroad
    • electronic payments, such as CHAPS
    • other services, such as copies of your statement.

    Go to all other charges


    Switching

    You can apply to switch your account to us from a different bank. All your direct debits, standing orders, bills and payments will move to your new account with us. Once you've applied to switch, you don't need to do anything else.

    Switching can only be requested for this account once it is open. Switching takes 7 working days. You're covered by the Switch Guarantee, so you don't need to worry about missed payments.

    Find out more about switching

    our current accounts are covered under the Current Account Switch Guarantee


    Important policy documents

    Worldwide Travel Insurance Policy Document (PDF)

    UK & European Breakdown Cover Policy Document (PDF)

    Mobile Phone Insurance Policy Document (PDF)

    Insurance Product Information Document (Mobile phone, Travel & Breakdown) (PDF)

    Everyday Extra at a glance (PDF)

    Important general account documents

    Account charges (PDF)

    Terms and conditions (PDF)

    Our lending commitments and what we ask of you (PDF)

    How we use your personal information (PDF)

    Overdraft Pre Contract Information (PDF)

    Fee information Document (PDF)

    Glossary (PDF)

    Financial Services Compensation Scheme Information Sheet and Exclusion List (PDF)

    Get help with your Everyday Extra account

    Set up online banking

    Set up Apple Pay

    Set up Google Pay

    Using contactless

    Reporting Fraud

    Go to help centre

     

    The Co-operative Bank reserves the right to decline any application.

    Whether we can offer you credit depends on your circumstances and our lending policy. We may decline your application based on your circumstances or our lending policy. We may be able to offer a product that's different to the one advertised.

    smile, The Co-operative Bank and Britannia are trading names of The Co-operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS).

    Financial Services Compensation Scheme Logo