1 March 2021
3 min read
In 1992, we became the first UK bank to introduce an Ethical Policy shaped by our customers’ ethical concerns. Within the Policy, we promised to produce an annual report highlighting the actions we have taken over the previous year to uphold our commitments. Because what matters to you matters to us, and remains at the heart of what we do.
We are pleased to share our 2020 Sustainability Report, detailing our values and ethics in action over the last 12 months. In what has been a difficult time for all of us, colleagues have pulled together to support our customers and communities, and maintain the ethical commitments we have made to you. We’ve continued to manage our impact on the environment, champion the co-operative sector, and support our charity partners through the challenges of the pandemic.
You can take a look at some of our 2020 highlights below, or read the report in full here: 2020 Sustainability Report (PDF).
We’re incredibly proud of our achievements in 2020 and since the launch of our Ethical Policy, but we know there’s more work to be done. That’s why we’ve set out our environmental, social and governance commitments for 2021 in our 2020 Sustainability Report (PDF). As we look to the future, we will continue to strive to make a positive difference to our customers, communities and the world we live in.
Thank you to our loyal customers for your continued support, and to our colleagues for your commitment to our values and ethics every single day. We’d love to hear your thoughts on the report, so let us know what you think on Facebook, Twitter or LinkedIn, using the hashtag #EthicsInAction. Because, when we co-operate, we really do make change happen.
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