Shareholder information 

Here at The Co-operative Bank, we provide as much information as possible to help you keep track of your shares and outline why we think you should invest.

Investor relations shareholder information

Investment Highlights 

Why invest?

Here at The Co-operative Bank we aim to be the go-to digital and ethical bank in the UK, for both Retail and SME customers, and we believe the following reasons set us apart:

1. We’re almost 150 years old. Our long history of co-operative values and our ESG-focused brand strength is distinct in the market, and a reason many customers choose to bank with us.

2.We’re a UK-based Retail and SME focussed bank. We have a low risk balance sheet dominated by prime mortgage assets and are mainly funded by low cost retail deposits.

3.We provide UK-based, award-winning, multi-channel servicing. Couple this with our strong brand recognition and you can see what drives our loyal customer base.

4.We’ve successfully separated from The Co-operative Group, meaning our strategic transformation is largely complete. We’ve prioritised our mortgage and savings transformations for delivery in 2021/22.

5.Our board and management team have a delivery-focused track record.

6.We have a clear plan in place to deliver sustainable profitability from financial year 2021, completing our turnaround and driving our growth.

7.In 2020, we had a net mortgage growth of 5%, an SME asset growth of 140% (predominantly CBILs and BBLS), a retail deposits growth of 3% and an SME deposit growth of 40%. We took prudent steps to reduce costs to absorb the impact of COVID-19.

In-force guidance

2021 2022 2024 Key Drivers
Customer NIM (bps) 145-155 155-165 160-170 Base rate increase over the plan period
Cost: income ratio (%) 85-95 70-80 60-70 Income growth and continued cost reduction
Asset quality ratio (bps) 10-15 5-10 C.5 Normalises to low levels post 2022
Franchise investment (bps) 45-50 20-30 20-30 Completion of key projects
CET1 ratio (%) 17-18 18-20* >20 Return to profitability
Customer assets (£bn) 20-21 21-22 22-23 Growth primarily through retail mortgages

*The estimated impact of PS11/20 and CP14/20 is subject to regulatory approval. Whilst this guidance reflects our best estimate of the impact at the current time, this may be subject to change later this year.

More information can be found in our financial results section. 

Holding company A&B Shares 

The Co-operative Bank Holdings Limited (‘Holding Company’) has 9,029 million A Shares of £0.0001 currently in issue. A Shares are entitled to dividends paid by The Co-operative Bank Holdings Limited.

No A Share shareholder is entitled to attend, receive notice of, or vote at a general meeting of the Holding Company, where a resolution is to be proposed abrogating or varying any of the rights or privileges attached to the A Shares; for the winding up or dissolution of the Holding Company, in respect of the purchase or redemption of any share capital of the Holding Company (save for the redemption of B Shares), or in respect of a Bank or IPO Exit

How to trade A Shares?

A Shares aren’t listed. Brokers may intermediate A Share sales in secondary markets. For further information, please contact investorrelations@co-operativebank.co.uk. Alternatively, if you’re looking for the A Share registrar, this is Computershare, available at https://www.computershare.com/uk.

B Shares Description

The Holding Company issues redeemable B preference shares of £0.01 for every 1% of A Shares held, where the aggregate A shareholding is equal to or greater than 10% of the total in issue, and the shareholder is deemed to be a ‘qualifying’ shareholder.

Each and every holder of B Shares (a “B Shareholder”) is entitled to receive notice of, attend, and vote at a general meeting of the Holding Company, with one vote in respect of each B Share registered in the name of the holder. The B shareholders are entitled to appoint up to 2 NEDs to the Boards and certain matters may only be undertaken by the Board of the Holding Company or approved for implementation at Bank level with the prior approval of the holders of more than 50% of the B shares in issue.

Managing your shares

For quick and easy access to information on the shares you hold, we recommend you use our Investor Centre, which is a free and secure online service run by Computershare, Using this service you can:

  • View share balances and market values for all of your computershare-managed holdings
  • Update dividend mandate bank instructions, and view dividend payment history
  • Register to receive company communications online 
  • Cast you proxy vote online for forthcoming general meetings 
  • Update personal details, such as your address

You can register by visiting www.investorcentre.co.uk just make sure you have your Shareholder Reference Number (SRN) to hand. 

Once you've registered, you'll be sent an activation code in the post to validate your account. Once activated, you'll have full access to the Investor Centre suite of services. 

Ownership structure

Company Number 10865342 (England and Wales)

Private limited parent company, and the issuer of unlisted A shares and B shares.

Company Number 11598074 (England and Wales)

Intermediate parent company (resolution entity) wholly owned by The Co-operative Bank Holdings Limited. Owns 100% of The Co-operative Bank p.l.c. Established as external MREL issuance (issuer of listed debt securities) entity to provide structural subordination

Company Number 00990937 (England and Wales)

Operating company wholly owned by The Co-operative Bank Finance p.l.c, and issuer of listed debt

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