How do I log in to Business Online Banking?

To log in to Business Online Banking, you will need your:

  • Customer ID
  • User ID
  • Activated security token.

Find out how to activate your security token.

  1. Go to our business homepage
  2. Click 'Login' at the top right hand side of the screen
  3. Click 'Log in to online banking'
  4. Enter your Customer ID
  5. Enter your User ID
  6. Click 'Continue'
  7. Use your physical security token or mobile authentication app:

    For physical token:

    • Press 'OK' to turn on the token
    • Enter your four-digit PIN
    • Press 'OK'

    For mobile authentication app:

    • Open the app
    • Enter your four-digit PIN
    • Click 'OK or use fingerprint or face recognition if you have it set up
  8. In Business Online Banking, enter the passcode displayed on your physical token or app
  9. Click ‘Login’.

    Our Business Online Banking user guide (PDF) gives you these instructions with screenshots.