To activate your physical security token, you will need to call our Business Online Banking team. Please have your token with you when you call. You'll be taken through our standard security process before the token can be activated.
To set up mobile authentication please visit https://www.co-operativebank.co.uk/business/online-banking/how-to-register for more information.
If you have tried to set up mobile authentication and your device is shown in a pending status within the 'Manage my device' section in online banking, this can occur when you have not fully completed the registration process.
If you try to register again, the system thinks that the original request is still in progress resulting in the 'pending' registration.
To correct this please delete this device on the 'Manage my device' screen within online banking and start the registration process again.
For security, only one device can be active at a time. If you would like to add a new device, you will first need to remove the existing one.
To remove a device, follow the steps below:
Not found what you're looking for?
Contact our support team