How do I activate my token?

If you have a new physical plastic security token, you will need to activate it before you use it. To do this, please call our Business Account Support team on 03457 213 213. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply. We will run you through our standard security process.

When you call please have your plastic security token to hand.

We also have a fast, free and secure digital authentication process using the HID Approve app. Please read more about the benefits and how it can keep you safe online.