Our ethical policy is customer-led. It influences who we lend to, how we run our business and what we campaign about.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*).
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
The requirement to publish the Financial Conduct Authority service quality information for business current accounts can be found on our business current account service quality information page.