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Check the status of our services

See if there is any temporary disruption to our personal or business banking.

Outage progress updates

Final Update 09/10/2026 00:15

 

Following the restoration of our Business Online Banking, Financial Director Online and Business Banking app at approximately 18:30 09/10/2026, we have now completed all outstanding payment processing and update activities.

We sincerely apologise for the disruption experienced and would like to thank customers for their patience while we worked to restore services and complete recovery activities.

  • Personal banking service status

Online Banking

This service is working normally.

Mobile Banking

This service is working normally.

  • Business banking service status

Online Banking

We are working through a number of known issues affecting some customers following our planned system upgrade. Our teams are working to actively resolve these and will continue to provide updates where possible.

We apologies for any inconvenience caused and thank you for your patience.

Mobile Banking

We are working through a number of known issues affecting some customers following our planned system upgrade. Our teams are working to actively resolve these and will continue to provide updates where possible.

We apologies for any inconvenience caused and thank you for your patience.

Financial Director Online

We are working through a number of known issues affecting some customers following our planned system upgrade. Our teams are working to actively resolve these and will continue to provide updates where possible.

We apologies for any inconvenience caused and thank you for your patience.

Open Banking

We are pleased to confirm that a previous issues has now been resolved, and Open Banking services have been restored. We recognise the impact this may have had and we’re sorry for the inconvenience caused.

Thank you for your patience and understanding while we resolved the issue.

Telephone Banking

You can contact us Monday to Friday, 8am to 6pm and Saturday and Sunday, 9am to 5pm. Or, our automated telephone banking service is available 24/7.

  • Check balances and transactions

  • Move money between accounts

  • Make payments to your Co-operative Bank credit card

Learn more and register for personal telephone banking

Learn more about business telephone banking

Branch Banking

Our branch colleagues can help with your everyday banking needs.

  • Check your balance and recent transactions

  • Make payments and transfers

  • Manage standing orders and Direct Debits

  • Report cards lost or stolen

Find a branch near you and check opening times

  • Need more help?

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