You can use the Business banking app if you:
The Business banking app isn't available for our FD Online customers yet.
To get started, download The Co-operative Bank 'Business Bank' app from your app store.
Once you've downloaded the Business banking app, you'll need to enter your online banking:
Next, you'll need to enter a code from your security token. To generate this code:
You can use either your physical token or mobile security token to complete this.
Once we've verified your identity, you will then create a five digit passcode that you will use to log in to the Business banking app. You'll also have the option to use your face recognition and fingerprint unlock software, if your device has them. These are known as Face ID and Touch ID on Apple devices.
You won't have to use your token or online banking details again to access the Business banking app.
If you don't use online banking
If you haven't yet registered for online banking, registering is simple and straightforward.
Once you've registered, you need to log in and accept the terms and conditions before downloading the Business banking app.
To make sure our Business banking app is safe and secure, you'll only be able to access and use it on a device with a compatible operating system.
You'll need a device with one of the following operating systems:
iPhone – iOS 10 and above
Android – version 6 and above
You can enable this as part of registering for the Business banking app, or control it later through the profile section. These are known as Face ID and Touch ID on Apple devices.
We will allow all users on the account to login to the Business banking app as long as you don't have a user and approver flow set up in online banking and have less than 12 current and savings accounts.
The balance shown is your available balance against each account, including your arranged overdraft limit (if you have one) minus your pending card transactions.
This is different to some banking apps who don't include the arranged overdraft however you'll be able to see how much of your arranged overdraft you've used and how much you have left.
You'll be able to see any payees you've set up in online banking. If you've only ever paid the payee via our contact centre, this won't be available in the Business banking app.
If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your Business banking app without your passcode, fingerprint or face recognition.
If you change your phone, you will need to re-download the Business banking app from your app store and follow the instructions on the screen.
The Digital Accessibility Centre (DAC) has accredited our app as accessible to the WCAG AA standard. Please note that the app doesn't currently work in landscape mode. We're working on that.
We're committed to making your mobile banking experience as safe and secure as possible.
Not found what you're looking for?
Contact our support team