Business banking app

  • Manage your business accounts on the go
  • View available balances and transactions for your current and savings accounts
  • Pay existing UK payees

You can use the Business banking app if you:

  • are already using business online banking
  • have a business current account but no more than 12 accounts in total
  • don't have anyone set up as an approver of changes, like approval of payments.

The Business banking app isn't available for our FD Online customers yet.

How to set up the Business banking app

To get started, download The Co-operative Bank 'Business Bank' app from your app store.

Download on the AppStore

Get it on Google Play

Once you've downloaded the Business banking app, you'll need to enter your online banking:

  • customer ID
  • user ID.

Next, you'll need to enter a code from your security token. To generate this code:

  1. press OK on your security token
  2. enter your four digit PIN
  3. press OK again to generate a code.

You can use either your physical token or mobile security token to complete this.

Once we've verified your identity, you will then create a five digit passcode that you will use to log in to the Business banking app. You'll also have the option to use your face recognition and fingerprint unlock software, if your device has them. These are known as Face ID and Touch ID on Apple devices.

You won't have to use your token or online banking details again to access the Business banking app.

If you don't use online banking

If you haven't yet registered for online banking, registering is simple and straightforward.

  1. download and complete the online application form 
  2. scan and email back to us at bascomms@co-operativebank.co.uk.

Once you've registered, you need to log in and accept the terms and conditions before downloading the Business banking app.

What you can do on the Business banking app

  • log in securely with your face recognition and fingerprint unlock software, if your device has them. These are known as Face ID and Touch ID on Apple devices
  • view up to 12 of your current and savings accounts on the dashboard
  • see your available balance against each account, including your arranged overdraft limit (if you have one) minus your pending card transactions
  • browse 30 days' worth of completed transactions in real time, from the date of login up to a maximum of 3000
  • move easily between incoming and outgoing transactions and also search by payee, amount or date
  • make payments to existing UK payees
  • view your profile information.

Help using the Business banking app

Is my device compatible with the Business banking app?

To make sure our Business banking app is safe and secure, you'll only be able to access and use it on a device with a compatible operating system.

You'll need a device with one of the following operating systems:

iPhone – iOS 10 and above
Android – version 6 and above

How do I enable face recognition and fingerprint unlock software?

You can enable this as part of registering for the Business banking app, or control it later through the profile section. These are known as Face ID and Touch ID on Apple devices.

I have two users on my account, can they login to the Business banking app?

We will allow all users on the account to login to the Business banking app as long as you don't have a user and approver flow set up in online banking and have less than 12 current and savings accounts.

What does my balance include?

The balance shown is your available balance against each account, including your arranged overdraft limit (if you have one) minus your pending card transactions.

This is different to some banking apps who don't include the arranged overdraft however you'll be able to see how much of your arranged overdraft you've used and how much you have left.

Which existing payees will I be able to see in the Business banking app?

You'll be able to see any payees you've set up in online banking. If you've only ever paid the payee via our contact centre, this won't be available in the Business banking app.

What should I do if I have lost or changed my phone?

If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your Business banking app without your passcode, fingerprint or face recognition.

If you change your phone, you will need to re-download the Business banking app from your app store and follow the instructions on the screen.

An accessible app

The Digital Accessibility Centre (DAC) has accredited our app as accessible to the WCAG AA standard. Please note that the app doesn't currently work in landscape mode. We're working on that.

How we keep your mobile banking secure

We're committed to making your mobile banking experience as safe and secure as possible.

  • we have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
  • our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.

Not found what you're looking for?

Contact our support team