Whether you’re paying for goods or services in-store or online, discover the method of payment that best suits your needs.
Confirmation of payee is an 'account name checking service' to help make sure that when you set up a new payee the payment is sent to the right person or business.
It could also help to avoid certain types of scams, like 'Authorised Push Payment' scams, which happen when you are tricked into authorising a payment to an account that you believe belongs to a legitimate payee, but is in fact controlled by a scammer.
It will do this by:
For now there is no change to the way you will set up new payees, or make payments to existing payees either online, over the telephone or in branch. You should still ensure that you are confident that the person you are sending money to is who they say they are.
If you're expecting a payment from a person or business, it's important they use the right details.
Remember, someone might not send a payment if the name they use doesn't match the one on your account.
Make sure they have your:
You can use the Faster Payments Service to make either immediate or future-dated transfers and bill payments, as well as standing orders.
Standing order and future-dated payments will only be processed on normal business working days.
Your payment should normally reach the beneficiary’s account immediately.
For more information on the benefits of Faster Payments please visit:
Faster Payments website
CHAPS (Clearing House Automated Payment System) is a method of making same-day electronic sterling transfers, for critical and large amounts, to clearing banks in the United Kingdom.
If you have the CHAPS option within your Business Online Banking package then you can send payments online up to 5:30pm. For some customers these will need to be approved by a signatory, so will require a minimum of 2 users.
For all other customers your requests received before 4:30pm will be processed the same day – after 4:30pm, it will be processed the next business day.
Once a CHAPS payment has been sent, it cannot be returned.
Please refer to your Business Current Account tariff for CHAPS Charges
To arrange to send a CHAPS payment:
All requests need to be signed in accordance with your account mandate and on Business letter-headed paper.
For help with making payments online take a look at our FAQs
Whether you need to pay for travel, hospitality or something for the office, there’s nothing more convenient than a debit card as the money comes directly out of your account, meaning you stay in complete control of your finances.
Here are some of the other ways our business debit card could benefit your business:
*2.75% non sterling transaction fee on purchases in foreign currency. There may also be a 2% (Min £2) handling charge on foreign currency cash advances
You can use our network of branches for any cash and cheque deposits. Simply take your paying in book and the cash or cheques you want to pay in to your nearest branch.
You can also send cheques in the post to:
The Co-operative Bank p.l.c
PO Box 12672
Never send cash through the post.Alternatively, you may find it more convenient to deposit cheques and cash over the counter at any one of more than 11,000 Post Offices® using our Post Office® paying-in scheme.
Cash can be deposited at any Post Office® by debit card or cash deposit slip up to a maximum of £10,000 per week (of which a maximum of £250 per day can be coins) without prior arrangement.
Please be advised that some Post Office® branches can only accept cash deposits of up to £2,000 per day.
If you are likely to deposit over £10,000 cash per week and/or require a Change Giving facility you will need to call Business Customer Services to register with the address of your preferred Post Office® branch. Please allow up to three weeks for the arrangements to be made. There may be a nominal charge for this service. Please refer to your tariff.
You will need a paying in book and Post Office® envelopes for any cheques that you want to pay in at the Post Office®. Contact one of our customer advocates to order these items.
For more information on how to utilise Post Office® services, please read the Post Office® Guide.
At The Co-operative Bank, we offer a swift and efficient bulk cash processing service. If you wish to use this service, please contact your Relationship Manager.
We also provide prepaid envelopes so that you can send your cheques directly to our central processing centre. Just make sure you include a paying in slip with your cheques. Contact one of our customer advocates to order these items.