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Security and fraud

Learn more about what we do (and what you can do) to protect your business online and out and about.

Paying for your online shopping is changing

paying for your online shopping is changing

Soon, you’ll be sent a verification code by text message to confirm your identity. Please call us to provide your cardholder’s contact details.

Learn about shopping online

Common fraud threats

Being aware of common threats, knowing how they work and what to look out for can help to protect your business against falling victim to fraud.

Common fraud threats

  • Report Fraud

If you think that you may have revealed your security details, fallen victim to fraud, or notice any unusual activity on your account, please contact us immediately on:

For business banking customers – +44(0)3457 213 213 (Call charges)

For commercial banking customers - +44(0) 03457 654 654 (Call charges)

For credit card customers – +44(0)345 600 6000 (Call charges)

If you have seen a scam email claiming to be from us, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk

Contact us

If you'd like more help & information, you can: