We're making online shopping even safer for our customers. To help us keep you secure, you'll need to check and, if required, update the mobile number we hold for you.
We're improving how we protect you by also sending a one-time passcode by text so you can safely complete your transaction.
We currently use Verified by Visa to give you extra protection when shopping online. It lets us know it's really you using your card.
Soon, you'll need to verify yourself in a different way when shopping online. In addition to your Verified by Visa password, we'll also send you a one-time passcode by text to the UK mobile number we have registered for you. It's really important we have your mobile number so you can continue to shop online.
If you have more than one card, we'll be introducing the one-time passcode at different times. We will keep you informed when these changes will take place.
If your business account has any debit card, charge card, purchase card or credit cards, we'll need the cardholders' UK mobile phone number. If we don't have a current mobile number for the user, they will not be able to use their card to make payments online.
They'll need to have access to the mobile phone number they provide when making online card purchases, so that they can receive their one-time passcode.
You can provide your own and any other cardholders' mobile phone numbers over the phone (including debit cardholders who have no other permissions on the account).
You can only provide a mobile phone number for your own card over the phone.
You will need to ask an account signatory to call us and provide your mobile phone number.
To provide cardholders' contact details please call us on:
03457 213 213 - if you only hold debit cards
0345 606 6701 - for debit, charge cards, purchase cards and credit cards
Lines are open 8am to 6pm Monday to Friday (call charges apply)
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.