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Keep your mobile number updated for safer online shopping

We're making online shopping even safer for our customers. To help us keep you secure, you'll need to check and, if required, update the mobile number we hold for you.

We're improving how we protect you by also sending a one-time passcode by text so you can safely complete your transaction.

We currently use Verified by Visa to give you extra protection when shopping online. It lets us know it's really you using your card.

One-time passcode

Soon, you'll need to verify yourself in a different way when shopping online. In addition to your Verified by Visa password, we'll also send you a one-time passcode by text to the UK mobile number we have registered for you. It's really important we have your mobile number so you can continue to shop online.

If you have more than one card, we'll be introducing the one-time passcode at different times. We will keep you informed when these changes will take place.

Check and update your mobile number

  • We will only be using your mobile number for security purposes unless you have opted in for marketing.

How you can check/update your details

If your business account has any debit card, charge card, purchase card or credit cards, we'll need the cardholders' UK mobile phone number. If we don't have a current mobile number for the user, they will not be able to use their card to make payments online.

They'll need to have access to the mobile phone number they provide when making online card purchases, so that they can receive their one-time passcode.

If you are an account signatory:

You can provide your own and any other cardholders' mobile phone numbers over the phone (including debit cardholders who have no other permissions on the account).

If you are an authorised user, a charge card holder and/or purchase card holder:

You can only provide a mobile phone number for your own card over the phone.

If you are none of the above:

You will need to ask an account signatory to call us and provide your mobile phone number.

To provide cardholders' contact details please call us on:

03457 213 213 - if you only hold debit cards

0345 606 6701 - for debit, charge cards, purchase cards and credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 12pm Saturday. (call charges apply)

Do you have a question?

Contact us

If you'd like more help & information, you can: